We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
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What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi ALMANSURE,
Can I learn a bit more about your specific computer configuration? If you feel comfortable sharing here and if you have a Windows machine, please post your exact Windows version, as described here and other system information such as CPU, GPU, etc. (which you can find out by following these instructions for system information and these for graphic card specifications).
If you don't feel comfortable sharing here I can start another thread for us to chat in.
Cheers,
Kaitlyn
Thanks for the reply
OS Name
Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
System Manufacturer
Acer
System Model
Aspire 5315
System Type
x64-based PC Intel(R) Celeron(R) CPU 540 1.86GHz, 1862 Mhz, 1 Core(s), 1 Logical Processor
BIOS Version/Date
Acer V1.27, 05/01/2008
SMBIOS Version
2.4
Windows Directory
Windows System Directory CAWindows system32
Boot Device
Device HarddiskVolume1
Hardware Abstraction Layer
Version 6.1.7601.17514
Installed Physical Memory (RAM)
2.00 GB
Total Physical Memory
1.99 GB
Available Physical Memory
385 MB
Total Virtual Memory
4.76 GB 650 MB
Available Virtual Memory
Page File Space
2.77 GB
Hi ALMANSURE,
As you most likely realized, Lens Studio does not support Windows 7 at this time. On the download page we list out our system requirements:
We can add support of Windows 7 to our feature request list though.
Cheers,
Kaitlyn