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  • A pretty flower lens
    • av-uh22
    • April 21, 2018 18:27
    1 comment
  • Perfectly fine lens rejected?
    • asyoung5555
    • April 21, 2018 17:31
    1 comment
  • Your Lenses Could be Seen by Millions
    • Natasha Weinstein
    • April 20, 2018 19:29
    25 comments
  • Lens Studio Crash
    • Noah Müller
    • April 20, 2018 13:01
    1 comment
  • Multiple Baseball Caps
    • Vince Alvin Villarin
    • April 20, 2018 02:11
    14 comments
  • travis
    • Permanently deleted user
    • April 20, 2018 00:13
    1 comment
  • Image with Facial Features
    • VortexHero
    • April 19, 2018 20:47
    1 comment
  • Thought Bubbles
    • Ryan McCrone
    • April 19, 2018 16:30
    2 comments
  • Combining Trigger script with Fullscreen script
    • Bram van de Ven
    • April 19, 2018 13:38
    5 comments
  • Help Creating a Face Lens
    • VortexHero
    • April 18, 2018 21:33
    1 comment
  • Heterochromia
    • lukalangabriel
    • April 18, 2018 20:56
    2 comments
  • Problem with Rubber Ducky Challenge
    • camcam_s5
    • April 18, 2018 20:44
    4 comments
  • Any Way To Appeal a Rejected Lens?
    • Benslenses
    • April 18, 2018 18:53
    1 comment
  • Editor fullscreen mode in macOS has been removed
    • Permanently deleted user
    • April 18, 2018 18:06
    2 comments
  • New Cool Face Lenses
    • ChrisEditing
    • April 18, 2018 03:55
    3 comments
  • lensstudio.snapchat.com is now SEARCHABLE!
    • Travis Chen
    • April 17, 2018 22:59
    0 comments
  • Lens Studio won't start
    • Brandon / Apoc
    • April 18, 2018 02:33
    • Edited
    3 comments
  • Frame Rate Too Low
    • Permanently deleted user
    • April 17, 2018 21:59
    1 comment
  • My post keeps been deleted from the forum
    • Patrick Henry Vlogs
    • April 17, 2018 20:38
    1 comment
  • CONGRATULATIONS ON v1.5
    • Patrick Henry Vlogs
    • April 17, 2018 19:48
    1 comment
  • Rejected project — Not violating any rules
    • Michael Bower
    • April 17, 2018 17:16
    1 comment
  • New Release Alert: Face Lenses on Lens Studio!
    • Natasha Weinstein
    • April 17, 2018 14:03
    • Edited
    6 comments
  • Fake iPhone message from Mom: "You're grounded."
    • Bram van de Ven
    • April 17, 2018 08:56
    0 comments
  • Occluder occluder material?
    • Permanently deleted user
    • April 17, 2018 00:56
    2 comments
  • Face in video Lens project example?
    • Filip Baba
    • April 16, 2018 18:32
    1 comment
  • Trash Doves Lens, Enjoy :)
    • mrtolien
    • April 16, 2018 11:47
    0 comments
  • Voice Manipulation?
    • Permanently deleted user
    • April 14, 2018 22:55
    2 comments
  • Rejected
    • Calvin Wayne
    • April 14, 2018 18:40
    1 comment
  • Lens Studio crashes while trying to save
    • Ryan McCrone
    • April 13, 2018 20:34
    1 comment
  • Allow Users To Add Creator Via The Filter
    • ChrisEditing
    • April 13, 2018 20:17
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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