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  • Trump saying wrong
    • carcar999
    • February 27, 2018 14:56
    0 comments
  • Problems importing 3D model
    • jelmer
    • February 27, 2018 11:35
    7 comments
  • One day left to submit your Lens for our February Challenge, Good Karma!
    • Kaitlyn Benitez-Strine
    • February 26, 2018 22:15
    • Edited
    5 comments
  • Device perfomance choice
    • Patrick Henry Vlogs
    • February 26, 2018 22:10
    2 comments
  • Lens won't push to device and is invisible when published.
    • Permanently deleted user
    • February 26, 2018 17:00
    1 comment
  • Heaven Light Effect
    • PA
    • February 26, 2018 09:27
    • Edited
    2 comments
  • Avatar Theme Audio
    • carcar999
    • February 26, 2018 00:40
    0 comments
  • Friends Theme Audio
    • carcar999
    • February 26, 2018 00:39
    0 comments
  • Cinema 4D not exporting animation
    • Permanently deleted user
    • February 25, 2018 12:40
    2 comments
  • Family Feud X Lens
    • carcar999
    • February 25, 2018 05:14
    0 comments
  • Drake and Josh Lens
    • carcar999
    • February 25, 2018 05:13
    0 comments
  • (Bug) Playing audio on record crashing.
    • Permanently deleted user
    • February 24, 2018 21:36
    1 comment
  • How did this happen?
    • Brandon / Apoc
    • February 24, 2018 19:15
    1 comment
  • Swipe up action
    • Marek
    • February 24, 2018 17:19
    2 comments
  • Close up effect
    • Kashcorp
    • February 24, 2018 15:11
    2 comments
  • Lady Liberty Lens
    • Dylon Fiala
    • February 24, 2018 12:18
    0 comments
  • the snap inc. product?
    • Permanently deleted user
    • February 23, 2018 07:22
    1 comment
  • Change post effect visuals alpha(solved)
    • Permanently deleted user
    • February 25, 2018 02:59
    • Edited
    0 comments
  • Rainbow Vision Lens
    • itzinam99
    • February 22, 2018 12:08
    4 comments
  • How to make post effect act like an animation?
    • Permanently deleted user
    • February 22, 2018 00:01
    1 comment
  • Rules on profanity are absolute rubbish
    • Permanently deleted user
    • February 21, 2018 21:48
    4 comments
  • Manipulation with 2D Animation
    • Ryan McCrone
    • February 21, 2018 15:58
    1 comment
  • Visual analytics data in My Lenses
    • daniel4duniel
    • February 21, 2018 15:44
    2 comments
  • How to make all images the same size?
    • carcar999
    • February 20, 2018 22:28
    1 comment
  • How to disable ALL Animation Layers when you turn on the Lens?
    • julien
    • February 20, 2018 17:22
    1 comment
  • 3D Luigi, 3D Alien and 3D Pickle Rick!
    • julien
    • February 20, 2018 17:18
    0 comments
  • Seinfeld Version 1 and Version 2!
    • julien
    • February 20, 2018 17:18
    0 comments
  • Rainbow Filter!
    • julien
    • February 20, 2018 17:17
    1 comment
  • Colour Filters!
    • julien
    • February 20, 2018 17:16
    0 comments
  • Collaboration section.
    • frankshishi
    • February 19, 2018 21:12
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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