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  • Custom hint at start of lens
    • Permanently deleted user
    • March 09, 2018 15:59
    4 comments
  • Simple animation in tween.js
    • Bram van de Ven
    • March 09, 2018 09:47
    3 comments
  • Better workflow for sending to client?
    • Michael Nicoll
    • March 08, 2018 17:55
    1 comment
  • Possible to increase rate of checking for taps?
    • Permanently deleted user
    • March 07, 2018 10:18
    3 comments
  • Lens studio freezes every time I open it.
    • Nicholas Cody
    • March 06, 2018 22:48
    1 comment
  • Share Lens in Story?
    • Permanently deleted user
    • March 06, 2018 22:38
    1 comment
  • Simple transform animations exported from C4D to fbx not animating in Lens Studio
    • Permanently deleted user
    • March 06, 2018 19:12
    16 comments
  • 3D Polygon Count
    • joshua.fledderjohn
    • March 06, 2018 15:35
    2 comments
  • Is it possible to duplicate a scene object via code?
    • Permanently deleted user
    • March 06, 2018 15:19
    4 comments
  • Live Date or Time For Filter?
    • ChrisEditing
    • March 06, 2018 03:21
    3 comments
  • My SnapChat Filter Collection 🤘🏽
    • ChrisEditing
    • March 06, 2018 00:16
    4 comments
  • Any way to create a portal with 360 video?
    • Chaitanya Shah
    • March 05, 2018 20:51
    1 comment
  • ZenDesk back button
    • Patrick Henry Vlogs
    • March 05, 2018 20:35
    1 comment
  • Robot Butt
    • Permanently deleted user
    • March 05, 2018 16:56
    0 comments
  • Lens Data and Metrics
    • Permanently deleted user
    • March 05, 2018 16:53
    1 comment
  • Submission problem / update not working
    • Neil Grant
    • March 05, 2018 10:16
    5 comments
  • Sonic Finger Pose Lens
    • edgyinfinite13
    • March 04, 2018 22:42
    • Edited
    0 comments
  • Running Multiple Lens Studio at the Same Time
    • CyreneQ
    • March 04, 2018 19:03
    4 comments
  • Bloom
    • Permanently deleted user
    • March 03, 2018 17:58
    1 comment
  • Date and time function not working correctly in prod
    • Patrick Henry Vlogs
    • March 03, 2018 04:44
    3 comments
  • Snapchat Retro Filter Effect
    • ChrisEditing
    • March 02, 2018 23:29
    4 comments
  • Camera shake
    • Patrick Henry Vlogs
    • March 02, 2018 18:58
    7 comments
  • Attaching an object to the person in the photo
    • Permanently deleted user
    • March 02, 2018 16:25
    2 comments
  • Find all the Owens wow
    • Benslenses
    • March 02, 2018 05:34
    0 comments
  • Sound activated Lens
    • Kashcorp
    • March 03, 2018 12:27
    • Edited
    4 comments
  • Animation Imports
    • frankshishi
    • February 28, 2018 23:36
    2 comments
  • Billboard for a separate camera.
    • Permanently deleted user
    • February 28, 2018 16:19
    4 comments
  • AR Sculptures
    • Alessandro Ravagnan
    • February 28, 2018 00:51
    4 comments
  • How do you change what part of the image is used for fill?
    • carcar999
    • February 27, 2018 21:40
    3 comments
  • Not able to animate my 3D exported from blender
    • Permanently deleted user
    • February 27, 2018 15:28
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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