Submit lens problem

  • Hi fahadaliah,

    It looks like we may need to clear the Keychain as it sounds like something with the connection has broken on your computer.

    If you have a mac, please:

    1. Close Lens Studio
    2. Open Keychain Access (can be found in Spotlight by typing Keychain Access)
    3. Select Passwords Category (bottom left)
    4. Search "com.snap.LensStudio.OAuthTokens"" (top right search box)
    5. Right Click and Select Delete
    6. Open Lens Studio and try syncing again

    If you have a windows:

    1. Close Lens Studio
    2. Click on the magnifying glass in the bottom toolbar
    3. Input "Credential Manager"
    4. Click on "Windows Credentials" and there should be "com.Snap.LensStudio.*" entries
    5. Click on each one you see and then click remove
    6. Open Lens Studio
    7. Click on the Submit Lens button to submit
      1. Note you will have to log in again

    Let me know if you run into any issues clearing the credentials and then submitting, and we can further troubleshoot.

    Cheers,
    Kaitlyn

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  • hello, 

    i have the same problem and i did the keychain access step and it still crashes once the submit lens/ my lenses pop-up opens. 

     

    thanks, 

    Marwa

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  • Hi Marwa,

    I can follow up with you offline to see why Lens Studio crashed on your machine.

    Cheers,
    Kaitlyn

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