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Lens Stats - Would be nice

  • I find myself in the same position. A CSV spreadsheet for incremental stats would be absolutely phenomenal for reporting purposes. 

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  • Hey Groove Jones team and Brendan,

    Thanks for letting us know about the additional statistics you'd like to see. While I'll let the engineers know about these requests, have you checked out the statistics you can see on the Snapchat application?

    Once your Lens reaches 100 scans, you can view Scan and Click statistics within the Snapchat app on a weekly basis, all the way back to the Lens's creation.

    To access simply:

    1. Open the Snapchat app
    2. Tap the Profile icon in the top-left to go to the Profile screen
    3. Tap the gear in the top-right to go to the Settings page
    4. Tap Snapcodes->My Snapcodes->"LENS NAME"

    Let me know if you run into any issues accessing.


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  • Kaitlyn,

    Thanks for your response. Yes, we can see the stats as it has been viewed over 16K times.

    Is there a way of logging into Lens Studio and viewing stats on a weekly basis. We are launching several of these for various clients and it is easier to log into Lens Studio than to log into the Snapchat App.

    More to come!


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  • Hey Groove Jones,

    Currently there is no way to see stats on a weekly basis within Lens Studio, but I can add that to the above requests.


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We're here to help! We just need a little bit of information...

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!