I made a simple lens with lens studio. It worked when I paired my phone, but when I scan the code with my phone it doesn't work. It just shows the loading animation without displaying the lens. I sent it to my friend, to see if he had the same problem, and he couldn't get it to work either. This is the lens:
https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=a6322638252345e0a385d9c927e643b4&metadata=01
Does anyone know why it won't load?
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Graphics
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Johnny,
Is it possible that the resource files in this Lens have non alphanumeric characters? If uncertain, simply open your Lens Project File and take a screenshot of the contents in the Public folder.
Cheers,
Kaitlyn
I can confirm that it isn't working on my end, either.
Hey Aaron,
Would you mind sharing a screenshot of the contents of your Len's Project's public folder?
I can also take this chat offline if you'd prefer to share there.
Cheers,
Kaitlyn
Sorry, Kaitlyn, I didn't mean to confuse the issue. My project is working fine, I just tested Johnny's and his wasn't working for me either.
Ahhhh - no worries! I got it now :)
Hello, it's the same for me, mine does not work :(
Hey Lögan,
Can you share the Lens Link or Snapcode here for us to take a deeper look?
Thanks,
Kaitlyn