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My Lens won't load

  • Hi Johnny,

    Is it possible that the resource files in this Lens have non alphanumeric characters? If uncertain, simply open your Lens Project File and take a screenshot of the contents in the Public folder.


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  • I can confirm that it isn't working on my end, either.

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  • Hey Aaron,

    Would you mind sharing a screenshot of the contents of your Len's Project's public folder?

    I can also take this chat offline if you'd prefer to share there.


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  • Sorry, Kaitlyn, I didn't mean to confuse the issue. My project is working fine, I just tested Johnny's and his wasn't working for me either.

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  • Ahhhh - no worries! I got it now :)

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  • Hello, it's the same for me, mine does not work :(

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  • Hey Lögan, 

    Can you share the Lens Link or Snapcode here for us to take a deeper look?


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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!