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project icon not changing

  • I'm having the same issue...one day it works the next it doesn't... think it could be a bug... Pls help

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  • I'm running into the same issue as well. I've followed all of the instructions found here:

    https://lensstudio.snapchat.com/guides/submission/creating-an-icon/

    • 320x320 Pixels
    • PNG

    I'm pretty sure it's a bug, here's a screen recording:

    As you can see, I can load and "Save" the icon, but it doesn't update on the Product Info page or on device when I mirror the effect.

    System Info

    Win 10 PC. Latest version of Snap Studio (1.7.0).

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  • Hi All,

    Thanks for recording and sharing this, we're investigating and will get back soon if with additional details.

    Cheers,
    Kaitlyn

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  • I may have found a work around for this(it worked for me anyway).  if you go into your project folder( file explorer), locate the default ICON file..and delete it.  re- open the lens studio file and select the appropriate icon you want.  it should now load.  it appears that if you save your project with the default icon, this is the only way to change it.

    hope this works for yous….good luck

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  • Thanks Chad. Had to open a new file, change the icon then re-import all my lso files into the new project. Your solution seems a lot easier. Thanks again 

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  • Thanks @Chad! I had a bit of trouble getting it to work because I still had Lens Studio open when I deleted the file. Here's a slightly more idiot-proof procedure.

    1. Save your project & close your Lens Studio (Don't skip this step)
    2. Locate your Lens Studio project.
    3. Delete the icon.png file
    4. Locate the new Icon image you want to use, rename it icon.png (I'm not sure if this step is necessary)
    5. Re-open Snap Lens Studio
    6. File > Project Info
    7. Click on Choose Icon
    8. Navigate to and select your new icon.png file.
    9. Choose Open
    10. Click on Save Icon
    11. Click on Apply
    12. Save your Lens Studio Project
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  • Hey everyone! Unfortunately the solution above does not work for me. Does anyone know of another way for getting past this issue?

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  • Hey G W, I've had this problem before, what i recommend is trying to make a new project and changing the logo, if it doesn't work let me know.

     

    - Matthew

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  • Thank you! I'll try that out soon.

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  • Hey G W,

    If you're still having trouble, let us know if these steps help:
    1. Going into your project folder
    2. Locating the default ICON file
    3. Deleting it
    4. Re- opening the Lens Studio file 
    5. Selecting the appropriate icon you want

    Cheers,
    Kaitlyn

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  • Thanks, Kaitlyn! 

     

    I haven't had any issues with it recently due to changing my operations. I've found it's a lot easier to just make the icon first when developing :) Thanks again!

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  • Hey Folks.

    I am having the same issues on WIN10.

    It seems that LensStudio changes the rights of the icon.png to writeprotected.
    Kaitlyns solution works fine though.

     

    Thanks

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  • Hi everyone. I have the same issue but even when I delete the Icon from the project files, or when I change the icon at the beginning it doesn't seem to work.

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  • In that case,

    Open up Lens Studio and click "Help", then "File a bug report"

    Fill it out and they will get back to you

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  • Thanks.

     

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!