The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Snap Camera on Windows Limits and Extensibility

  • Hi David,

    Currently, it is not possible to adjust the webcam settings in Snap Camera, but I can let the engineers know your desire to do so. As for control of settings, you can assign hotkeys to any Lens in the Snap Camera settings (follow the Settings guide to learn how!), but there is no API to control these actions from 3rd part programs. What effects were you hoping to achieve with the hotkeys?


    Comment actions Permalink
  • Hi Kaitlyn,


    Thanks for the info. We are looking at integrating this with our photobooth software, allowing users to select and use lenses. Our software primarily works off of a touchscreen, so keyboard based hotkeys are not ideal for our integration. Also, there is currently no way for the users to see what lenses they are selecting without going back and forth between our app and the camera snap app.

    Thanks again,


    Comment actions Permalink
  • Now that the resolution selector is implemented in Snap Camera for Windows, can you confirm that it allows you to select 4k?

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!