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  • Broken in Microsoft Teams
    • none
    • March 27, 2019 21:50
    1 comment
  • front facing model appearing in rear world lens
    • Mike G.
    • March 27, 2019 18:16
    1 comment
  • how can i create full screen template lenses that viable in large phones?
    • xv3r
    • March 27, 2019 14:23
    1 comment
  • Portal Lens in back camera + segmentation in face camera .. possible? or pushing it too far?
    • Moe
    • March 27, 2019 13:01
    1 comment
  • how to call a function every random second
    • Артём Харченко
    • March 27, 2019 12:01
    2 comments
  • karaoke
    • Laurent
    • March 27, 2019 13:43
    • Edited
    3 comments
  • Lens Preview - Rejected - Need assistance
    • Georgie Boy
    • March 26, 2019 23:58
    2 comments
  • Making a Skybox for a Portal
    • Abigail Porier
    • March 26, 2019 20:34
    1 comment
  • Image Picker upload PNG URGENTLY PLZZ
    • A7_ma7
    • March 26, 2019 19:30
    2 comments
  • Lens Hints - Display in preview panel?
    • Georgie Boy
    • March 26, 2019 19:21
    1 comment
  • how to delete last char of a string
    • A7_ma7
    • March 26, 2019 16:24
    2 comments
  • inspired by james charles
    • mumina siddika
    • March 25, 2019 22:23
    0 comments
  • My first creation - Starfish
    • Candi B
    • March 25, 2019 18:01
    3 comments
  • transfer information from a lens to a friend with a photo
    • Артём Харченко
    • March 25, 2019 15:45
    1 comment
  • delay between playing animation
    • Артём Харченко
    • March 25, 2019 15:37
    5 comments
  • Bandana
    • Marius Møller
    • March 24, 2019 21:53
    0 comments
  • HOW TO ADD BUTTON WITH THE EXTERNAL LINK
    • Swapnil Kamble
    • March 24, 2019 07:02
    3 comments
  • برنامج لانس استوديو
    • Mr TNOSH
    • March 23, 2019 18:39
    1 comment
  • Help with portrait background
    • maggiip8
    • March 23, 2019 13:08
    2 comments
  • Lens Size for I phone Max and x
    • zozo 96
    • March 23, 2019 12:09
    3 comments
  • Preview Panel - Ability to add alignment guides- similar to photoshop
    • Georgie Boy
    • March 22, 2019 19:44
    1 comment
  • Keyboard Pop-up programming example
    • Deb Catalano
    • March 22, 2019 18:19
    3 comments
  • How I can allow user to move billboard text?
    • Shaimaaa el Pirani
    • March 22, 2019 15:49
    4 comments
  • Video playback
    • Daniel Ashman
    • March 22, 2019 12:34
    3 comments
  • LOST LENS FILES
    • Vilmantas
    • March 21, 2019 21:36
    2 comments
  • [Dev Workflow] Type definitions for the Scripting API
    • Julien Chaumond
    • March 21, 2019 19:48
    1 comment
  • Change LUT with tap
    • Bakmrtin
    • March 21, 2019 17:30
    1 comment
  • Feature request: play network-backed AudioTrackAssets
    • Julien Chaumond
    • March 21, 2019 16:27
    3 comments
  • How to show and play an animation on tap
    • Ties Aarts
    • March 21, 2019 16:06
    2 comments
  • Technical question: what JS interpreter do you use in Lens Studio and the apps?
    • Julien Chaumond
    • March 21, 2019 15:56
    6 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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