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  • Particles on Kiss Event not working
    • Abigail Porier
    • April 17, 2019 19:44
    2 comments
  • Can I use the Marker to Open an URL, instead of just triggering a 3D experience?
    • Joao Pedro Esteves
    • April 17, 2019 19:21
    2 comments
  • Special characters/diacritics in lens title
    • Permanently deleted user
    • April 17, 2019 10:03
    1 comment
  • Drunk Baby
    • Permanently deleted user
    • April 17, 2019 06:41
    0 comments
  • Slow Motion / FPS !!!
    • Kanz
    • April 17, 2019 06:26
    2 comments
  • Testing out Pet Lenses
    • Pedro Cruz
    • April 17, 2019 02:42
    0 comments
  • Post Effect Distortion
    • Hello Hi
    • April 16, 2019 15:58
    2 comments
  • Wolf Mask Lens
    • Yoni Binstock
    • April 16, 2019 09:38
    0 comments
  • Having same Lens as Sponsored Lens and Community Lens and converting one to another
    • creative prod
    • April 16, 2019 09:25
    2 comments
  • Submitting Error on Lens Studio 2, please help
    • Permanently deleted user
    • April 15, 2019 13:21
    1 comment
  • Dynamic Text
    • da.rch
    • April 14, 2019 21:03
    1 comment
  • Add cutouts on markers with tapping on cutouts one by one
    • hitpatel2328
    • April 14, 2019 19:59
    1 comment
  • Error Running Lens Please try again.
    • Agnius Piktys
    • April 14, 2019 04:47
    2 comments
  • Unable to Zoom
    • Permanently deleted user
    • April 13, 2019 23:21
    1 comment
  • ‘Landmarkers’
    • Takinours
    • April 14, 2019 18:45
    • Edited
    5 comments
  • How to Move or rotate 2D, 3D image in hand recognition without scaling the size?
    • Permanently deleted user
    • April 13, 2019 08:09
    5 comments
  • Snapchat Lens for Coachella 2019
    • Yoni Binstock
    • April 12, 2019 09:42
    0 comments
  • Looking for a Filter...
    • Permanently deleted user
    • April 12, 2019 05:01
    4 comments
  • Maha
    • Permanently deleted user
    • April 12, 2019 03:22
    1 comment
  • Differences between Marker Template and Marker With Snapcode Template?
    • Shawn Kim
    • April 11, 2019 21:42
    2 comments
  • Can't find our Lenses in Community lenses
    • Julien Chaumond
    • April 11, 2019 21:02
    1 comment
  • Use Lens Studio to play a streaming video
    • Permanently deleted user
    • April 10, 2019 14:52
    1 comment
  • Issue with Lens Studio 2.0
    • Julien Chaumond
    • April 10, 2019 14:40
    1 comment
  • Talking Octopus
    • Julien Chaumond
    • April 10, 2019 14:34
    0 comments
  • Old man
    • Jaxon Stoulil
    • April 09, 2019 23:36
    1 comment
  • WRC helmet
    • robinkutt
    • April 09, 2019 20:48
    0 comments
  • Mona Lisa revisited
    • Permanently deleted user
    • April 09, 2019 18:26
    2 comments
  • countdown
    • Permanently deleted user
    • April 09, 2019 11:22
    1 comment
  • How do I go around creating this lens?
    • Felix Arozin
    • April 09, 2019 07:44
    1 comment
  • Lens Studio 2.0 Tutorial/Walkthrough!
    • Benslenses
    • April 09, 2019 05:39
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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