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  • Default Parameters on Functions
    • Aitor Gandia
    • May 15, 2019 08:24
    2 comments
  • Throw an object at a target!
    • Permanently deleted user
    • May 14, 2019 21:39
    1 comment
  • How to make a clipping mask of device camera input?
    • Permanently deleted user
    • May 14, 2019 19:05
    0 comments
  • Script Initialization Order
    • Naomi Wrasman
    • May 14, 2019 18:04
    • Edited
    7 comments
  • Face Replacement
    • Permanently deleted user
    • May 14, 2019 17:33
    1 comment
  • Celebrate Victory Day
    • Permanently deleted user
    • May 14, 2019 11:52
    0 comments
  • How to lock all the Axis with an object on the head ?
    • mrtolien
    • May 14, 2019 09:21
    1 comment
  • Official Lens Creator Request
    • beachben88
    • May 14, 2019 03:47
    0 comments
  • "Mind Blown" Effect / Remove top of head
    • Permanently deleted user
    • May 13, 2019 21:56
    • Edited
    0 comments
  • How to connect face in 3D
    • Permanently deleted user
    • May 13, 2019 12:25
    1 comment
  • Image Picker Texture (No Photos Found.)
    • book cd
    • May 13, 2019 04:33
    1 comment
  • Dimentio, Master of Dimensions
    • Permanently deleted user
    • May 12, 2019 22:27
    0 comments
  • How to make the lighting bright and intense
    • Ahmeed
    • May 12, 2019 00:36
    4 comments
  • Using confetti from the "Team Celebrate" templete in other projects
    • VortexHero
    • May 11, 2019 18:19
    • Edited
    1 comment
  • image picker a png ???
    • Kanz
    • May 11, 2019 11:08
    0 comments
  • Lens Studio versions 2.x hiding sprite sheets?
    • Permanently deleted user
    • May 10, 2019 19:46
    0 comments
  • How to add physics to a 3D object?
    • mrtolien
    • May 10, 2019 14:50
    1 comment
  • How to trigger the particals with a face trigger
    • rickkert1999
    • May 10, 2019 12:30
    0 comments
  • Face mask to body mask
    • Permanently deleted user
    • May 09, 2019 21:33
    1 comment
  • Celebrate European elections now !
    • artb268
    • May 09, 2019 20:12
    • Edited
    0 comments
  • How to outline head/body with segmentation?
    • Matt Foliart
    • May 08, 2019 20:19
    • Edited
    2 comments
  • can I set the Device Camera Texture update rate ?
    • Dirk de Jong
    • May 07, 2019 19:34
    1 comment
  • 3D Image Tracking
    • Permanently deleted user
    • May 07, 2019 18:28
    1 comment
  • Catch the moment when user takes a snap
    • steaq
    • May 07, 2019 11:22
    1 comment
  • Steamy!
    • steaq
    • May 07, 2019 11:12
    0 comments
  • 3D object stays on screen when person moves off screen
    • Corinne Dohmen
    • May 07, 2019 08:32
    2 comments
  • Snapchat Lens/filter inquiry
    • CREATIVEPITA
    • May 07, 2019 03:20
    4 comments
  • Is There A Way To Have Random Images Populate?
    • Eric_Greenwood
    • May 06, 2019 23:22
    1 comment
  • How to make phone calls/emails or open websites by clicking on cuouts?
    • hitpatel2328
    • May 06, 2019 04:29
    2 comments
  • 4MB LIMITATION
    • Dominique
    • May 06, 2019 02:22
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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