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  • check out my lens!
    • goseminoles97
    • June 11, 2019 13:14
    1 comment
  • User experience problem with Lens Studio: UNREASONABLE TOO MUCH MEMORY USAGE AND FREEZES (Hardware)
    • David Dimalanta
    • June 13, 2019 01:43
    • Edited
    6 comments
  • how to make a filter style lens
    • goseminoles97
    • June 10, 2019 20:12
    2 comments
  • shonuff74
    • Shonuff 74
    • June 10, 2019 17:57
    0 comments
  • shonff74
    • Shonuff 74
    • June 10, 2019 17:43
    0 comments
  • Issue: Update exisitng lense using different project
    • hitpatel2328
    • June 10, 2019 09:06
    1 comment
  • How to work witch text layer ?
    • Алексей Орлик
    • June 09, 2019 08:55
    4 comments
  • Happy National Best friend
    • Mikael Hagen Johansen
    • June 08, 2019 23:20
    0 comments
  • White frame
    • Mikael Hagen Johansen
    • June 08, 2019 20:09
    0 comments
  • Yellow Filter
    • bradenboothby
    • June 07, 2019 22:00
    1 comment
  • Ur cute Lens
    • Mikael Hagen Johansen
    • June 07, 2019 19:07
    0 comments
  • Geolens or sponsored lens unlocked with code?
    • Moyosa Testing
    • June 07, 2019 13:25
    4 comments
  • Face Mesh Neck Movement
    • Maher Ahmed Raza
    • June 07, 2019 12:08
    • Edited
    4 comments
  • LGBT Pride Cheeks
    • Lweknir
    • June 06, 2019 11:28
    • Edited
    1 comment
  • Lens under review 18+ hours
    • Emile swain
    • June 06, 2019 10:26
    2 comments
  • Face Stretch effects Segmentation
    • Nic
    • June 06, 2019 05:36
    3 comments
  • Get color of pixel from renderTexture or image
    • Emile swain
    • June 05, 2019 14:09
    1 comment
  • Rendering
    • Serg K
    • June 05, 2019 13:39
    1 comment
  • Fask mask copy feature points
    • Emile swain
    • June 05, 2019 10:43
    1 comment
  • All your scripts
    • Emile swain
    • June 05, 2019 10:09
    1 comment
  • Lens Trigger Help? (Not Animation)
    • Lweknir
    • June 05, 2019 07:52
    1 comment
  • Happy pride
    • Mikael Hagen Johansen
    • June 05, 2019 00:19
    0 comments
  • my lemss in review
    • hanoofa_16
    • June 04, 2019 23:52
    1 comment
  • sloth
    • sauropodd
    • June 04, 2019 22:48
    0 comments
  • Different images on left/right of the glasses
    • Amanda Burns
    • June 04, 2019 21:09
    1 comment
  • My lens "White"
    • Mikael Hagen Johansen
    • June 04, 2019 20:16
    0 comments
  • My lens got rejected for no reason
    • Noah Grose
    • June 04, 2019 19:15
    2 comments
  • FBX animation and Shadows
    • Pete Collins
    • June 04, 2019 13:27
    3 comments
  • Play 2D Animation at the beginning of the lens
    • Luis Mejia
    • June 03, 2019 19:44
    1 comment
  • Lens Studio creation for an event
    • Bre Stetka
    • June 03, 2019 18:55
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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