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  • Sia Lens
    • sami_ghanim
    • July 05, 2019 18:48
    2 comments
  • How can I make lens
    • dorado1212
    • July 05, 2019 16:53
    1 comment
  • bind object to one point
    • Артём Харченко
    • July 05, 2019 01:50
    1 comment
  • how to check the end of the animation
    • Артём Харченко
    • July 05, 2019 01:45
    • Edited
    1 comment
  • can i make the lenses detect faces no matter the rotation of the cellphone?
    • zeta
    • July 04, 2019 06:22
    • Edited
    5 comments
  • simple trigger to get object to fly in.
    • The Roast and Preview
    • July 04, 2019 02:41
    1 comment
  • Eyebrows Up 3D Model Function
    • Markus Unendlich
    • July 03, 2019 22:58
    1 comment
  • Lens Studio Not Responding
    • Glorianna De Repentigny (Glo)
    • July 03, 2019 19:21
    5 comments
  • Blend render targets with post effects
    • Emile swain
    • July 03, 2019 16:22
    2 comments
  • Script works on Android but not on IOS
    • Alex Scale
    • July 03, 2019 17:00
    • Edited
    2 comments
  • Having trouble assigning tweens to objects dynamically
    • caleb wood
    • July 03, 2019 14:54
    3 comments
  • My Recent (BAD) Experience With Support
    • Dominique
    • July 02, 2019 23:29
    2 comments
  • Beauty filter
    • Mikael Hagen Johansen
    • July 02, 2019 20:36
    0 comments
  • Face marker tracking
    • modelsbymike3d
    • July 02, 2019 15:05
    • Edited
    4 comments
  • Create new Snapcode marker incorrect marker
    • Emile swain
    • July 02, 2019 11:56
    0 comments
  • Paper head doesn't actually work
    • Emile swain
    • July 01, 2019 16:29
    2 comments
  • Display an image in Orthographic camera
    • Vincent Cheng
    • July 01, 2019 14:57
    4 comments
  • Mooncolor
    • Moonlight Project
    • July 01, 2019 13:59
    0 comments
  • Lens is upside down in skype?
    • Kirsty McDonald
    • June 30, 2019 18:54
    1 comment
  • About the Lens Video Preview
    • Emanuel Messias
    • June 29, 2019 21:27
    • Edited
    2 comments
  • Let's Nacho
    • lakshyamathur00
    • June 29, 2019 21:21
    1 comment
  • Please help > my lens rejected !
    • rashed almansoori
    • June 29, 2019 19:19
    7 comments
  • My lens Nice idea
    • rashed almansoori
    • June 29, 2019 18:49
    0 comments
  • My lens "Aesthetics"
    • Mikael Hagen Johansen
    • June 29, 2019 14:56
    0 comments
  • مساء الخير
    • Shymo666
    • June 29, 2019 12:58
    0 comments
  • How would i make a color picker? like the one in snapchat
    • Mikael Hagen Johansen
    • June 28, 2019 17:00
    6 comments
  • Disable automatic reset on Marker Tap
    • Aitor Gandia
    • June 28, 2019 15:17
    3 comments
  • Adding custom shader surport
    • Yi
    • June 28, 2019 08:39
    4 comments
  • Cute as cute can get
    • Hailie Perkins
    • June 28, 2019 07:32
    1 comment
  • How long will it take to become an official lense creator?
    • rashed almansoori
    • June 28, 2019 03:08
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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