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Scaling Issue: Preview vs Mobile

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Karen Singer
Snap Lens Network Member Lens Studio Team

I have an object being animated in my lens. It is a plane that is attached to the orthographic camera.  

 

When the plane animates on the preview screen of my computer it is the perfect size with the screen space and works for every phone option I choose, but as soon as I push the lens to my device the plane scale is reduced by about 70%.

 

I'm not sure why, I've tried different camera settings and changes to perspective, but there is no reason the size should be different on device.

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    Karolina Matras
    Snap Lens Network Member Lens Studio Team

    Hi Karen,

    We've reached out to you via email for more information.

    Cheers,

    Karolina

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We're here to help! We just need a little bit of information...

What system are you using?

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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Follow the next steps to help us solve your issue:

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    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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