Lens not working on Samsung J7 Prime
This lens doesn't seem to be working on Samsung J7 Prime devices, users report seeing just a black screen. Is there something I can do to fix it?
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Attach a screenshot of the issue:
What is this most relevant to?
Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
We will reach out to you directly for more information!
Hello Carolina Matras
I have a problem with the program when I design the lens after 3 minutes is locked
This is the message
This lens was rejected
This Lens submission has been rejected for violating our guidelines. Please see our Community Guidelines and Lens Guidelines. Please update this lens to comply with our guidelines.
the reason of refuse:
Potentially offensive to a particular group of individuals))))))))))
I hope you have a solution