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  • Help! New effect
    • Tomas Galvan
    • August 03, 2019 21:26
    1 comment
  • move the images and zoom
    • uounoo
    • August 03, 2019 01:42
    5 comments
  • Adjust face stretch with open mouth
    • Takinours
    • August 02, 2019 16:16
    5 comments
  • Official lens creator question
    • vilmantaso
    • August 02, 2019 10:49
    3 comments
  • How to NOT interpolate FBX animations
    • Brandon Keeber
    • August 01, 2019 22:33
    4 comments
  • Invisible person v2
    • Mikael Hagen Johansen
    • August 01, 2019 21:30
    0 comments
  • Rejection
    • Fatoom_lenses
    • August 01, 2019 21:12
    21 comments
  • Help! (Camera)
    • Tomas Galvan
    • August 01, 2019 17:22
    1 comment
  • Disappear after 3 taps
    • Ryan McCrone
    • August 01, 2019 13:42
    6 comments
  • Export Tracking Data
    • Nick Scarcella
    • July 31, 2019 20:46
    1 comment
  • My lens got rejected for unlicensed, copyrighted-protected content.
    • Adam Absér
    • July 31, 2019 17:08
    7 comments
  • Colored Snapcodes?
    • Bailey Warner
    • July 31, 2019 15:02
    5 comments
  • HOBO JOHNSON LENS - Yup, it's official!
    • Dan
    • July 31, 2019 02:34
    0 comments
  • Adding a frame that is never cropped
    • Vanessa
    • July 30, 2019 14:17
    3 comments
  • Problem with Shortcut
    • Brittany Hoxie
    • July 29, 2019 17:21
    14 comments
  • My first lense
    • frenchpapito
    • July 29, 2019 15:50
    1 comment
  • SAAB
    • SAAB SINGH
    • July 28, 2019 19:23
    0 comments
  • Tap Event don't work on Snap Camera
    • snap_noob
    • July 28, 2019 14:46
    2 comments
  • This Lens was rejected
    • Duaa Alshanfari
    • July 26, 2019 22:39
    5 comments
  • Hello
    • Mikael Hagen Johansen
    • July 26, 2019 22:08
    3 comments
  • New Lens: Lost In Space
    • Ger Killeen
    • July 26, 2019 19:37
    0 comments
  • Random lenses.
    • Mikael Hagen Johansen
    • July 26, 2019 17:01
    0 comments
  • Cornea color
    • Justin
    • July 26, 2019 15:07
    • Edited
    2 comments
  • World tracking Not supported in Portal Template
    • Nouha Ben Slimen
    • July 26, 2019 11:37
    3 comments
  • Community Lens - Modification
    • Cédric Robert
    • July 26, 2019 08:20
    2 comments
  • gitignore recomended
    • Eduardo González García
    • July 26, 2019 06:37
    3 comments
  • "sunset season" lens
    • aram.karamanian
    • July 26, 2019 01:19
    0 comments
  • "sunset season" lens
    • aram.karamanian
    • July 26, 2019 01:19
    0 comments
  • OLC
    • aram.karamanian
    • July 26, 2019 21:21
    • Edited
    3 comments
  • Custom lsmat files
    • modelsbymike3d
    • July 26, 2019 00:50
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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