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  • Pin to Edge feature not working
    • steaq
    • May 17, 2019 09:50
    1 comment
  • Feature request: Able to delete lenses
    • Mikael Hagen Johansen
    • May 16, 2019 22:53
    2 comments
  • Importing FBX animated model from mixamo won't import textures because texture names includes ":" (semicolon)
    • Vlad Herescu
    • May 16, 2019 22:24
    2 comments
  • Feature request: Lens Studio Notifications
    • Mikael Hagen Johansen
    • May 16, 2019 20:35
    1 comment
  • Happy 17th May - Norway
    • Mikael Hagen Johansen
    • May 16, 2019 19:54
    0 comments
  • Pushed lenses stuck on "loading"
    • jatorrasagasti
    • May 16, 2019 19:30
    1 comment
  • Statistical data missing in lens studio my lenses
    • Image Fatale
    • May 16, 2019 16:46
    3 comments
  • Increase the size of the project from 4 to 8
    • Ahmeed
    • May 16, 2019 14:29
    1 comment
  • Lens code incorrect
    • Andreas Hronopoulos
    • May 15, 2019 21:44
    2 comments
  • Creating a Lens that Incorporates Bitmoji
    • Lola T.
    • May 15, 2019 18:21
    1 comment
  • Dancing Mario
    • Mikael Hagen Johansen
    • May 15, 2019 16:19
    0 comments
  • Pushed lens stuck on loading most of the time
    • Stanislas Brunet
    • May 15, 2019 15:21
    2 comments
  • Default Parameters on Functions
    • Aitor Gandia
    • May 15, 2019 08:24
    2 comments
  • Throw an object at a target!
    • scott
    • May 14, 2019 21:39
    1 comment
  • How to make a clipping mask of device camera input?
    • Noelle Red
    • May 14, 2019 19:05
    0 comments
  • Script Initialization Order
    • Naomi Wrasman
    • May 14, 2019 18:04
    • Edited
    7 comments
  • Face Replacement
    • Kitty Ciu
    • May 14, 2019 17:33
    1 comment
  • Celebrate Victory Day
    • Marat Salihov
    • May 14, 2019 11:52
    0 comments
  • How to lock all the Axis with an object on the head ?
    • mrtolien
    • May 14, 2019 09:21
    1 comment
  • Official Lens Creator Request
    • beachben88
    • May 14, 2019 03:47
    0 comments
  • "Mind Blown" Effect / Remove top of head
    • Aaron Taylor
    • May 13, 2019 21:56
    • Edited
    0 comments
  • How to connect face in 3D
    • Alyyyyyyyy
    • May 13, 2019 12:25
    1 comment
  • Image Picker Texture (No Photos Found.)
    • book cd
    • May 13, 2019 04:33
    1 comment
  • Dimentio, Master of Dimensions
    • Dark Fawfulthegreat64
    • May 12, 2019 22:27
    0 comments
  • How to make the lighting bright and intense
    • Ahmeed
    • May 12, 2019 00:36
    4 comments
  • Using confetti from the "Team Celebrate" templete in other projects
    • VortexHero
    • May 11, 2019 18:19
    • Edited
    1 comment
  • image picker a png ???
    • Mohamed Ouahbi
    • May 11, 2019 11:08
    0 comments
  • Lens Studio versions 2.x hiding sprite sheets?
    • Frank Tinsley
    • May 10, 2019 19:46
    0 comments
  • How to add physics to a 3D object?
    • mrtolien
    • May 10, 2019 14:50
    1 comment
  • How to trigger the particals with a face trigger
    • rickkert1999
    • May 10, 2019 12:30
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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