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  • How to add physics to a 3D object?
    • mrtolien
    • May 10, 2019 14:50
    1 comment
  • How to trigger the particals with a face trigger
    • rickkert1999
    • May 10, 2019 12:30
    0 comments
  • Face mask to body mask
    • Muhamad Nayeem
    • May 09, 2019 21:33
    1 comment
  • Celebrate European elections now !
    • artb268
    • May 09, 2019 20:12
    • Edited
    0 comments
  • How to outline head/body with segmentation?
    • Matt Foliart
    • May 08, 2019 20:19
    • Edited
    2 comments
  • can I set the Device Camera Texture update rate ?
    • Dirk de Jong
    • May 07, 2019 19:34
    1 comment
  • 3D Image Tracking
    • Jacob Jayakaran
    • May 07, 2019 18:28
    1 comment
  • Catch the moment when user takes a snap
    • steaq
    • May 07, 2019 11:22
    1 comment
  • Steamy!
    • steaq
    • May 07, 2019 11:12
    0 comments
  • 3D object stays on screen when person moves off screen
    • Corinne Dohmen
    • May 07, 2019 08:32
    2 comments
  • Snapchat Lens/filter inquiry
    • CREATIVEPITA
    • May 07, 2019 03:20
    4 comments
  • Is There A Way To Have Random Images Populate?
    • Eric_Greenwood
    • May 06, 2019 23:22
    1 comment
  • How to make phone calls/emails or open websites by clicking on cuouts?
    • hitpatel2328
    • May 06, 2019 04:29
    2 comments
  • 4MB LIMITATION
    • Dominique
    • May 06, 2019 02:22
    1 comment
  • Update Lense but keeping original Snapcode
    • j0hnskot
    • May 03, 2019 11:45
    2 comments
  • Fix: 2D View broken and images not loading
    • derN3rd
    • May 02, 2019 23:21
    1 comment
  • My 4 old forgotten lenses
    • Dzmitry Haiduk
    • May 01, 2019 16:07
    0 comments
  • Landmarker Technology?
    • 26 ArSeeOn
    • April 30, 2019 20:01
    1 comment
  • Community geofilter
    • Achalshah167
    • April 30, 2019 19:44
    3 comments
  • Horizontal Text wrap
    • Tamrat
    • April 30, 2019 17:38
    2 comments
  • "Reverse" Body Tracking
    • Paul Blackburn
    • April 30, 2019 16:22
    • Edited
    1 comment
  • question
    • none
    • April 29, 2019 23:35
    1 comment
  • AJAX Soccer Club Amsterdam
    • Rick Anthony del Toro
    • May 12, 2019 10:45
    • Edited
    1 comment
  • Enable/open new object by clicking on existing cutout image/3d model beside it
    • hitpatel2328
    • April 29, 2019 11:47
    2 comments
  • Creating a lens
    • Mike Sidebottom
    • April 29, 2019 10:25
    1 comment
  • Sandman
    • Jody Connor
    • April 28, 2019 19:05
    0 comments
  • Giesha Robot
    • Jody Connor
    • April 28, 2019 19:03
    • Edited
    0 comments
  • VSCO HB2 Lens
    • beachben88
    • April 28, 2019 06:13
    0 comments
  • Duplicated Filter :(
    • Ava Zeoli
    • April 27, 2019 22:24
    1 comment
  • Face Inset Binding Animation
    • beachben88
    • April 27, 2019 20:40
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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