Hi I was trying to Publish my lens and I created an snapchat account within the Lens Studio, I closed the studio in the middle of the signup process and now Im stuck here and I am getting this error message, please help me fix this.
My guess is that it might be a cache fail or something how do I clean cache from Lens Studio?
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Henry,
To fix, you will have to quit and restart Lens Studio after you've verified your account within the Snapchat application.
To verify your account within Snapchat you must demonstrate that you have a valid phone number and email. To verify your phone number check out this guide; to verify your email follow the steps detailed here.
Let me know if you have any issues with this and I'd be happy to further assist.
Cheers,
Kaitlyn