I have a problem with the new 2.0 update. Lens studio crashes every 3 minutes or faster and I have to shut it down with task manager. I've tried reinstalling a few times but I still get same crashes. Previous version of lens studio was working for me just fine. My computer specs are: Windows 10 Pro 64bit, NVIDIA GeForce 750 Ti, Intel Core i5-4460 3.20GHz, 8 GB RAM
What system are you using?
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Is this issue causing Lens Studio to crash?
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Klemen,
Thank you for reporting this!
We will reach out to you via email for more information so we can resolve the issue you described quickly.
Cheers,
Karolina
same thing happening to me... on both my work and home computer, had to downgrade to 1.7. ugh
Hi Colin,
We will try to resolve this problem as soon as possible, but first need your help in sending us the specifics of the problem. Also, in the future be sure to try out our new bug/ crash report form in the forum here for quicker help!
Cheers,
Karolina
Have any of these issues ever been fixed? I have the same issue with the program opening and freezing/crashing immediately.. I am running windows on an MSI
GTX 1080 Ti SLI
Hi Alex,
We will try to resolve this problem as soon as possible, but first need your help in sending us the specifics of the problem. Please try out our new bug/ crash report form in the forum here for quicker help!
Best,
Karolina Matras
stop telling people you will message them and just post a fix so anyone can vew it
i have the same problem
Hi Justin,
We follow up with creators offline regarding Crashes/Bugs so we can find out their computer details, what is causing the crash etc. We sometimes require their project folders and logs so we can further investigate.
If you are experiencing a problem with Lens Studio, please feel free to report a bug/ crash in the forum here and we will be happy to help!
Cheers,
Karolina