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Getting Started

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Learn how to create AR for Snapchat with Lens Studio

Beginner Template Tutorials
How to use the distort template
How to use the sunglasses template
How to use the team celebrate template
How to use the face in picture template
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Shortcut to Toggle Preview in Material Editor
    • lisichka ggg
    • February 15, 2021 15:12
    1 comment
  • I can't even get started
    • Permanently deleted user
    • February 14, 2021 19:51
    11 comments
  • Scrolling and Searching Answered
    • Jody Katz
    • February 14, 2021 05:56
    2 comments
  • Can i crease a lens on iphone
    • Permanently deleted user
    • February 12, 2021 09:22
    1 comment
  • Help
    • Angeloislittt
    • February 09, 2021 16:43
    1 comment
  • HOW CAN I GET GOLD STAR AS A LENS CREATOR?
    • barzzadill
    • February 08, 2021 16:49
    • Edited
    2 comments
  • Lens Studio Wont Download
    • A6298
    • January 30, 2021 02:41
    2 comments
  • Snapcamera on zoom only show the logo
    • Permanently deleted user
    • January 28, 2021 20:54
    0 comments
  • my project is not closing
    • emma_abam
    • January 28, 2021 06:28
    1 comment
  • How can I use Snap Camera with other softwares?
    • Permanently deleted user
    • January 25, 2021 14:36
    1 comment
  • Frustrated 1st time user
    • Permanently deleted user
    • January 24, 2021 22:58
    2 comments
  • Replace Webex Initial
    • Permanently deleted user
    • January 21, 2021 01:01
    0 comments
  • How to submit my snap lens?
    • Permanently deleted user
    • January 13, 2021 13:40
    1 comment
  • How can I edit filters in Lens Studio?
    • Permanently deleted user
    • January 12, 2021 17:34
    2 comments
  • lens of my site
    • maaz.ahmed571
    • January 10, 2021 08:49
    1 comment
  • How do i pair lens studio in snapchat? Answered
    • Permanently deleted user
    • January 08, 2021 23:44
    1 comment
  • Macbook and teams doesn't work
    • Permanently deleted user
    • January 07, 2021 08:46
    1 comment
  • Posterize?
    • Permanently deleted user
    • January 03, 2021 04:21
    2 comments
  • brand imagery associated with Snap Inc.
    • d3ad7y1
    • December 31, 2020 03:18
    20 comments
  • Blend Shapes
    • Permanently deleted user
    • December 20, 2020 13:46
    1 comment
  • Old Guy here
    • Permanently deleted user
    • December 16, 2020 21:10
    0 comments
  • New to this
    • Permanently deleted user
    • December 13, 2020 23:36
    1 comment
  • What is the custom blend option
    • Permanently deleted user
    • December 13, 2020 09:05
    • Edited
    0 comments
  • How do i connect color picker to eye color? (color recipent)
    • Permanently deleted user
    • December 10, 2020 16:05
    4 comments
  • lens
    • Permanently deleted user
    • December 08, 2020 17:14
    0 comments
  • Backgrounds!
    • Permanently deleted user
    • December 06, 2020 08:16
    2 comments
  • Choose camera resolution - its none
    • Permanently deleted user
    • December 03, 2020 11:45
    1 comment
  • I hope I can use it
    • Permanently deleted user
    • December 03, 2020 09:42
    2 comments
  • [Guide] Open your Creator Profile
    • SirQu3ntin
    • December 04, 2020 19:53
    • Edited
    9 comments
  • Lens Studio crashing MBP M1
    • Jeff Higgins
    • December 01, 2020 03:04
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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