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Getting Started

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Learn how to create AR for Snapchat with Lens Studio

Beginner Template Tutorials
How to use the distort template
How to use the sunglasses template
How to use the team celebrate template
How to use the face in picture template
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Dr Cheryl Pruitt
    • Permanently deleted user
    • May 27, 2021 06:47
    0 comments
  • RRR6778
    • rrr6778
    • May 26, 2021 12:54
    0 comments
  • Unable to preview template or new project in Snapchat
    • Bart T.
    • May 24, 2021 03:58
    • Edited
    5 comments
  • ابوهادف الدرعي
    • h4c4h
    • May 11, 2021 00:21
    3 comments
  • Cat Lens with Background
    • glow
    • May 05, 2021 02:06
    0 comments
  • How do i use Snap Camera with Google Meet with a USB camera
    • Permanently deleted user
    • April 30, 2021 10:45
    1 comment
  • How to Edit Face Inset with Face Retouch
    • Justinlaule
    • April 26, 2021 11:51
    1 comment
  • PLS Help me find lens
    • Permanently deleted user
    • April 24, 2021 06:21
    2 comments
  • Why mono instead of stereo when using aound
    • Permanently deleted user
    • April 21, 2021 17:38
    1 comment
  • Lens size error
    • mr_haadi1
    • April 19, 2021 11:54
    2 comments
  • Max's eyes won't stay in his head, and he won't frown
    • Michael Holloway
    • April 18, 2021 02:08
    2 comments
  • Drmrjoj
    • Drmrjoj
    • April 18, 2021 01:36
    0 comments
  • Drmrjoj
    • Drmrjoj
    • April 18, 2021 01:36
    0 comments
  • Somehow I cannot manage to submit my lens
    • Permanently deleted user
    • April 17, 2021 15:28
    • Edited
    3 comments
  • hi
    • Permanently deleted user
    • March 30, 2021 08:27
    3 comments
  • Need Help
    • Permanently deleted user
    • March 24, 2021 13:21
    1 comment
  • פילטרים
    • לב
    • March 22, 2021 18:44
    0 comments
  • לא עובד לי
    • לב
    • March 22, 2021 14:03
    0 comments
  • [Guide] How To Make A Viral Lens
    • Jason K
    • March 21, 2021 01:18
    • Edited
    7 comments
  • CHANGE THE SPACE BETWEEN TEXT LINES
    • Permanently deleted user
    • March 15, 2021 00:04
    2 comments
  • Album cover filter
    • Permanently deleted user
    • March 09, 2021 18:54
    2 comments
  • Apply Color Correction to people only, not background Answered
    • Ellis Berman
    • March 02, 2021 20:40
    7 comments
  • How do i do 3D objects kind of jelly? Answered
    • balta.mg
    • March 01, 2021 00:29
    1 comment
  • Image shaking bug
    • Permanently deleted user
    • February 27, 2021 23:45
    1 comment
  • Emojis
    • Permanently deleted user
    • February 24, 2021 11:40
    1 comment
  • Can't drag imported models from resources panel to object panel or to stage Answered
    • Permanently deleted user
    • February 24, 2021 09:17
    1 comment
  • Lens For My Website
    • Permanently deleted user
    • February 21, 2021 16:24
    1 comment
  • tutorial on custom face mask creation? Answered
    • Michael Holloway
    • February 19, 2021 17:29
    7 comments
  • SnapML Tutorial Model Training
    • Permanently deleted user
    • February 19, 2021 17:25
    • Edited
    2 comments
  • Depth Buffer in Material Editor
    • lisichka ggg
    • February 17, 2021 07:20
    • Edited
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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