The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

Getting Started

Follow New posts New posts and comments

Learn how to create AR for Snapchat with Lens Studio

Beginner Template Tutorials
How to use the distort template
How to use the sunglasses template
How to use the team celebrate template
How to use the face in picture template
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Hi
    • Permanently deleted user
    • January 05, 2022 18:06
    • Edited
    0 comments
  • Not Seeing Images in 2D View Scene
    • Permanently deleted user
    • December 22, 2021 01:06
    0 comments
  • Flipped Lens
    • Permanently deleted user
    • December 19, 2021 10:52
    1 comment
  • Path following Person // set position in space
    • Permanently deleted user
    • December 17, 2021 17:57
    0 comments
  • help!I can't open the template
    • Permanently deleted user
    • December 13, 2021 21:14
    1 comment
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=f220ce67a8424a33a3772a205833690e&metadata=01
    • zbiggie_66
    • December 06, 2021 16:02
    0 comments
  • how can i fix it?
    • Permanently deleted user
    • December 06, 2021 08:29
    1 comment
  • Help camera issue
    • Permanently deleted user
    • November 26, 2021 11:50
    2 comments
  • SnapCamera on MAC not showing as a virtual camera
    • none
    • November 23, 2021 08:57
    0 comments
  • Limit the number of people for 3D body tracking.
    • Permanently deleted user
    • November 22, 2021 10:01
    2 comments
  • Creating a LENSE with QR
    • Permanently deleted user
    • November 16, 2021 16:40
    0 comments
  • barber
    • Permanently deleted user
    • November 15, 2021 23:36
    0 comments
  • I am complete 3 months today i make and post daily @SnapAR AR lens.
    • snapbyviko
    • November 10, 2021 13:45
    2 comments
  • Snap camera cannot open.
    • Permanently deleted user
    • November 10, 2021 04:49
    0 comments
  • 3D / phoenix bird
    • muhannadmujali
    • November 03, 2021 02:02
    0 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=31283616a1a247d2b60c7ceee0373c3f&metadata=01&share_id=MzU4QjVF&locale=ar_SA@calendar=gregorian
    • zbiggie_66
    • November 07, 2021 07:01
    • Edited
    1 comment
  • Material
    • Permanently deleted user
    • November 01, 2021 19:07
    0 comments
  • baseball lens doesn't work
    • Permanently deleted user
    • October 22, 2021 01:30
    5 comments
  • how to make vhs filter with time and date?
    • Permanently deleted user
    • October 20, 2021 09:19
    1 comment
  • Reality human
    • Permanently deleted user
    • October 10, 2021 06:14
    0 comments
  • Surface Tracking
    • Permanently deleted user
    • October 02, 2021 13:48
    1 comment
  • Some Blendshapes Not Working
    • Permanently deleted user
    • September 16, 2021 01:39
    1 comment
  • how do i downlaod snap camera
    • Permanently deleted user
    • September 15, 2021 05:54
    1 comment
  • help me
    • thatbitch8933
    • September 08, 2021 01:45
    3 comments
  • when i open google meet yesterday it wont run
    • Permanently deleted user
    • September 05, 2021 18:05
    1 comment
  • Preview Video
    • Balraj Bains
    • September 05, 2021 02:46
    3 comments
  • Does Snapchat provide encryption to video and photos?
    • Permanently deleted user
    • September 03, 2021 19:18
    2 comments
  • Fritz.ai Closing Down
    • Permanently deleted user
    • August 31, 2021 17:45
    2 comments
  • 2 Webcams on 1 stream
    • Permanently deleted user
    • August 31, 2021 11:45
    0 comments
  • My portfolio
    • snapbyviko
    • August 26, 2021 16:54
    0 comments
  • «
  • ‹
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It