The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Max's eyes won't stay in his head, and he won't frown


    I just had to be Max Headroom in Zoom before the pandemic is over, but this has taken waaaaayyyyy longer than I anticipated, and still isn't working well.  I can't get him to frown, but the big problem is his eyes.  They keep popping out of the sockets and slipping out the sides.  Squinting seems to keep them in place. I used the Face Expressions template.  Key shapes were made in Blender.  Messing with the weighting doesn't help.

    Any suggestions of what I can try?  

    Comment actions Permalink
  • Michael Holloway

    A reason for any object moving in an unexpected way can be a result of the object being too close or too far away. What I would try doing is going back into Lens Studio on your project and pressing the 'W' key and using the blue arrow to bring it so it is level with the face example. I will provide a photo of what it may look like when not level.

    Jay (jay.mills1)


    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!