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Getting Started

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Learn how to create AR for Snapchat with Lens Studio

Beginner Template Tutorials
How to use the distort template
How to use the sunglasses template
How to use the team celebrate template
How to use the face in picture template
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • I can't login...
    • Lana Wong
    • March 15, 2020 01:19
    1 comment
  • Creating a birthday lens
    • Hannah Seymore
    • March 10, 2020 18:19
    0 comments
  • Creating a birthday lens
    • Hannah Seymore
    • March 10, 2020 18:18
    1 comment
  • Love
    • Keila Gonzalez
    • March 07, 2020 18:00
    0 comments
  • How to make a filter work for multiple faces?
    • okay1ucifer
    • March 06, 2020 21:08
    1 comment
  • Glowing effect
    • glentiv15
    • March 05, 2020 22:46
    • Edited
    2 comments
  • Make Live Target transparent
    • Mark Thomas
    • March 04, 2020 02:06
    1 comment
  • Please rate my filter i am new by creating 🤪
    • Nagy Csaba
    • March 02, 2020 20:24
    3 comments
  • Bullcrap
    • Jamielouann
    • March 01, 2020 16:59
    2 comments
  • I cant do a new project
    • simi_maaa
    • February 28, 2020 12:41
    2 comments
  • Moveable Image
    • Wiktorrocker
    • February 25, 2020 02:13
    1 comment
  • head shqape, changing feautures like lips
    • glentiv15
    • February 23, 2020 15:47
    • Edited
    3 comments
  • Lens does not get pushed to device
    • Sarah Mayer
    • February 21, 2020 10:35
    2 comments
  • Does anyone know how you get verified as an OLC?
    • dr_jefff
    • February 19, 2020 21:29
    2 comments
  • Camera Roll Upload Tutorial
    • Mikael Hagen Johansen
    • February 11, 2020 17:35
    11 comments
  • Help w 3D virtual reality
    • Áron Kedves
    • February 10, 2020 16:55
    1 comment
  • Template Help
    • Hannah Seymore
    • February 09, 2020 17:37
    3 comments
  • Yellow flower
    • Wendy & Greisi
    • February 08, 2020 18:38
    1 comment
  • Kira kira
    • glentiv15
    • February 08, 2020 10:55
    5 comments
  • 3d objects
    • glentiv15
    • February 07, 2020 13:59
    1 comment
  • First Lens Tutorial
    • Ishaq Amin
    • February 05, 2020 13:46
    • Edited
    2 comments
  • effect
    • glentiv15
    • January 28, 2020 21:41
    6 comments
  • Bedrijfs filter maken
    • Glenn Koning
    • January 23, 2020 19:32
    2 comments
  • Does Snap camera work on Streamyard on a mac?
    • Thrift Beast CQ
    • January 23, 2020 17:52
    1 comment
  • My lenses won't load
    • Adana b
    • January 16, 2020 21:05
    4 comments
  • first lens :)
    • kayla rachel
    • January 08, 2020 03:07
    1 comment
  • Random Image Chooser Template - Super Customizable Featured
    • Brandon / Apoc
    • January 08, 2020 00:16
    • Edited
    8 comments
  • How to overlay a 2D animation in Marker Tracking?
    • emily
    • December 27, 2019 22:33
    2 comments
  • Cant open
    • Yaboyyjayden
    • December 21, 2019 17:34
    2 comments
  • Need help with text
    • norimous
    • December 13, 2019 05:48
    6 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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