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Getting Started

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Learn how to create AR for Snapchat with Lens Studio

Beginner Template Tutorials
How to use the distort template
How to use the sunglasses template
How to use the team celebrate template
How to use the face in picture template
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Yay!!
    • Permanently deleted user
    • May 20, 2019 22:08
    1 comment
  • How to connect face in 3D
    • Permanently deleted user
    • May 13, 2019 12:25
    1 comment
  • 3D Image Tracking
    • Permanently deleted user
    • May 07, 2019 18:28
    1 comment
  • Creating a lens
    • Permanently deleted user
    • April 29, 2019 10:25
    1 comment
  • Pushed lens stuck on loading
    • Corinne Dohmen
    • April 25, 2019 14:28
    1 comment
  • Baking two animations on the FBX
    • Permanently deleted user
    • April 25, 2019 13:56
    2 comments
  • All pushed lenses show "Loading"
    • Don Olsen
    • April 18, 2019 18:33
    8 comments
  • Attach Location and Lens
    • Permanently deleted user
    • April 08, 2019 12:13
    1 comment
  • karaoke
    • Laurent
    • March 27, 2019 13:43
    • Edited
    3 comments
  • add particles on a sprite?
    • Permanently deleted user
    • October 23, 2018 17:49
    3 comments
  • Thermal Effect
    • Isaacsanchez321
    • September 23, 2018 21:53
    1 comment
  • what is the Resource Class used for?
    • eL Be
    • July 06, 2018 08:22
    1 comment
  • C4D animation layers
    • Permanently deleted user
    • June 07, 2018 10:39
    4 comments
  • Preview stuck on face
    • Benjamin Sacks
    • May 01, 2018 23:30
    2 comments
  • Custom lens to submit as a Geofilter
    • Permanently deleted user
    • April 26, 2018 18:51
    1 comment
  • 3D Surface Tracking Not Working
    • tvncarter
    • April 24, 2018 18:15
    1 comment
  • How to add only a picture ?
    • Permanently deleted user
    • March 24, 2018 17:33
    1 comment
  • Share Lens in Story?
    • Permanently deleted user
    • March 06, 2018 22:38
    1 comment
  • Opacity
    • Alessandro Ravagnan
    • February 11, 2018 02:13
    1 comment
  • How to create a Fixed fullscreen frame like a Geofilter? (2D and not animated) **photo**
    • vedantsabadra
    • February 07, 2018 10:28
    2 comments
  • Tools to create animation
    • Kashcorp
    • February 06, 2018 07:52
    1 comment
  • what's a good 2d animation program that's compatible for studio lens?
    • Permanently deleted user
    • January 30, 2018 10:02
    1 comment
  • help with picture
    • Permanently deleted user
    • January 22, 2018 11:33
    1 comment
  • Preview phone resolution
    • julien
    • January 18, 2018 21:55
    1 comment
  • PBR specifications?
    • Punto Devista
    • January 17, 2018 21:22
    2 comments
  • How do I make a model
    • Permanently deleted user
    • January 14, 2018 16:52
    1 comment
  • Sharing Lens Code
    • William Laham
    • January 14, 2018 16:38
    1 comment
  • How do i add a png or jpg picture
    • Permanently deleted user
    • January 13, 2018 11:19
    2 comments
  • Are you able to update the lens icon?
    • Aaron
    • January 13, 2018 10:18
    2 comments
  • How to make a draggable billboard object?
    • Matthew Mular
    • January 12, 2018 22:28
    • Edited
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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