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Getting Started

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Learn how to create AR for Snapchat with Lens Studio

Beginner Template Tutorials
How to use the distort template
How to use the sunglasses template
How to use the team celebrate template
How to use the face in picture template
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • help
    • famaurora
    • December 01, 2019 08:26
    2 comments
  • idk
    • Permanently deleted user
    • November 27, 2019 13:15
    1 comment
  • How do you create cute lenses?
    • mmg106
    • November 17, 2019 21:46
    1 comment
  • Paring to snapchat
    • Permanently deleted user
    • November 07, 2019 13:34
    1 comment
  • text stuck to filter when i move my head
    • Permanently deleted user
    • October 24, 2019 19:48
    1 comment
  • Updated for LS 2.0+, Tutorial: How to have 3D Head Binded Objects Over Background Segmented Scene
    • Brandon / Apoc
    • October 20, 2019 15:20
    • Edited
    2 comments
  • How do I create this portrait painting lens?
    • Permanently deleted user
    • October 17, 2019 00:53
    2 comments
  • Combining paper head template and segmentation
    • Permanently deleted user
    • October 15, 2019 18:39
    2 comments
  • I don't get why my uploads getting rejected
    • Mitch Media
    • October 10, 2019 03:42
    2 comments
  • Screen image not displaying
    • Julio Zabre
    • October 09, 2019 23:17
    3 comments
  • I cannot upload an MP4 to Preview!
    • Nina Marie
    • September 20, 2019 20:07
    2 comments
  • How to hide snapchat's ui and change lens's icon?
    • Trần Thái Anh Vũ
    • September 16, 2019 04:58
    6 comments
  • Don't know how to get started
    • Permanently deleted user
    • September 07, 2019 11:49
    1 comment
  • 2d animation marker tracking
    • Permanently deleted user
    • August 18, 2019 17:30
    2 comments
  • Tools to animate a 2D image and export as 3D
    • chand sethi
    • August 18, 2019 13:12
    1 comment
  • Lens button
    • Permanently deleted user
    • August 05, 2019 20:09
    3 comments
  • Tap Event don't work on Snap Camera
    • Permanently deleted user
    • July 28, 2019 14:46
    2 comments
  • Scaling person videos in preview
    • Girish Rawat
    • July 24, 2019 22:09
    4 comments
  • Can Lens opens in rear-facing camera directly?
    • Permanently deleted user
    • July 16, 2019 09:33
    4 comments
  • Part of 3D Object Not Showing
    • Glorianna De Repentigny (Glo)
    • July 15, 2019 16:08
    27 comments
  • Is there an older version of Lens Studio Available?
    • Glorianna De Repentigny (Glo)
    • July 10, 2019 17:20
    2 comments
  • My questions
    • Permanently deleted user
    • July 09, 2019 21:15
    1 comment
  • What app do I need to use or were do I find it
    • ANNIKA BURNETTE
    • July 07, 2019 17:45
    1 comment
  • Lens Studio Not Responding
    • Glorianna De Repentigny (Glo)
    • July 03, 2019 19:21
    5 comments
  • Cute as cute can get
    • Permanently deleted user
    • June 28, 2019 07:32
    1 comment
  • help
    • Permanently deleted user
    • June 15, 2019 09:44
    2 comments
  • Push Lens to device not working
    • Luis Guerrero
    • June 13, 2019 22:07
    5 comments
  • 3ds max Preparing Multiple Animation Layers
    • ian gregory
    • June 11, 2019 14:06
    • Edited
    1 comment
  • Rello24rello2400
    • Permanently deleted user
    • June 01, 2019 11:50
    2 comments
  • How to add 2 Pass in a Material?
    • Permanently deleted user
    • May 28, 2019 16:39
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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