Whenever I try to do anything on a new project in Lens Studio, after just clicking one or two buttons, it stops responding and eventually freezes over until I shut the program down. Is there anyway I can keep this from happening so I can work on a lens?
It is the latest version of Lens Studio, and I have also tried running as administrator
Any help is appreciated. :)
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Glorianna De Repentigny (Glo),
What version is your lens studio?
Try updating lens studio, you can do this by opening lens studio, clicking Lens studio top left, and check for updates
or you can go here:
https://lensstudio.snapchat.com/download/
if that doesn't work, please fill out the report a bug form.
please go to https://support.lensstudio.com/hc/en-us/community/topics
and click "report a bug or error"
Fill out the form, make sure to include logs.
Goodluck :)
Thank you for your response. Unfortunately, I have version 2.0.0.2 which I think is the latest version. I will report the bug and hope the support team over there can help me.
Hi,
I've heard the new version have caused lot of people to crash.
Hopefully they figure out what is causing it.
Oh, that makes me feel so much better. Thank you so much for your help!
You're welcome Glorianna De Repentigny (Glo),
Let me know if i can help you with anything else,
Have a nice day/night. :)