Template Help

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Hannah Seymore

Snap Lens Network Member Lens Studio Team

• February 09, 2020 17:37

I need help with using the Sunglasses template, the tutorial says that when you open the template, you should see the sunglasses on the models, when I open the template on my computer, I cannot see any glasses on them. Everything else looks normal, like the instruments and object panels, I can click on them to adjust color and so forth, but the objects are not showing up on the models.I get the same thing when I try the makeup template, face mesh, 2D, 3D, the only ones that are working for me is the face stretch and bday countdown thing in the beginner tutorials. I did get the hair color template to work by clicking on render live target by accident because I'm new and totally don't know how to do any of this! Can anybody please help me? 

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  Mikael Hagen Johansen

  Snap Lens Network Member Lens Studio Team

  • February 09, 2020 20:37

  Hi,

  Can you take a screenshot of what you mean about the glasses?

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  Hannah Seymore

  Snap Lens Network Member Lens Studio Team

  • February 11, 2020 09:57

  Here is a screenshot of the Sunglasses template when I open it. The guide says you should see the customizeable sunglasses in the preview window when you open the template. Is there a setting or something I need to enable to view the sunglasses in the preview window? 

  

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  Mikael Hagen Johansen

  Snap Lens Network Member Lens Studio Team

  • February 11, 2020 16:42
  • Edited

  Thank you for posting a screenshot,

  Have you edited something in Sunglasses Properties [DO_NOT_EDIT]?

  You can try reset the preview and see if it got stuck.

  

  EDIT> If you want me to take a look at your project file to see what went wrong, can you upload the project folder to google drive 

  If not, Are you able to start a new one?

  

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