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  • Lens Studio won't open
    • Mike Najjar
    • January 10, 2018 01:29
    36 comments
  • Lens Studio immediately crashes every time it's opened
    • Permanently deleted user
    • January 10, 2018 00:45
    3 comments
  • Vapor Shark
    • Malcolm Walker
    • January 09, 2018 21:31
    0 comments
  • Lens update rejection for bug fix
    • Acknickulous
    • January 09, 2018 06:04
    2 comments
  • "Error running lens, please try again"
    • Eddie
    • January 09, 2018 06:03
    3 comments
  • OBJ file not visible in Lens Studio
    • Permanently deleted user
    • January 09, 2018 00:44
    1 comment
  • Can not make maya model show correctly
    • Permanently deleted user
    • January 08, 2018 05:46
    1 comment
  • Exporting multiple textures on multiple objects on a animated character
    • Permanently deleted user
    • January 03, 2018 17:26
    1 comment
  • Dual lens option
    • Permanently deleted user
    • January 03, 2018 09:29
    • Edited
    2 comments
  • Glow?
    • Permanently deleted user
    • January 02, 2018 07:34
    2 comments
  • Cinema 4D FBX not importing textures
    • Permanently deleted user
    • January 01, 2018 22:51
    1 comment
  • Not all mesh faces are casting shadows
    • Sally Slade
    • December 31, 2017 20:02
    2 comments
  • Submission window hanging
    • Carmine
    • December 31, 2017 03:05
    4 comments
  • Textures Missing on export of FBX out of C4D
    • Topher Welsh
    • December 30, 2017 17:33
    2 comments
  • lens studio has stopped working
    • Permanently deleted user
    • December 29, 2017 03:35
    3 comments
  • Creating a Procedural Mesh Using Mesh Builder Featured
    • Jonathan Solichin
    • December 27, 2017 20:42
    • Edited
    12 comments
  • Baked FBX object animation: Bend Not functioning correctly
    • Permanently deleted user
    • December 27, 2017 17:28
    8 comments
  • Lens getting rejected after it was approved for a week, looking for guidance
    • Permanently deleted user
    • January 05, 2018 19:03
    • Edited
    2 comments
  • problem with importing PNG format
    • Valentin Savenkov
    • December 24, 2017 05:15
    2 comments
  • 4 Days in Review
    • Dario Nobel
    • December 23, 2017 11:06
    9 comments
  • Lens Studio Crashes when importing file
    • Permanently deleted user
    • December 22, 2017 23:46
    5 comments
  • Optimizing 2D Textures, Best Practices Featured
    • Travis Chen
    • December 22, 2017 19:48
    • Edited
    1 comment
  • Shadow for 2D Sprite?
    • Permanently deleted user
    • December 22, 2017 16:23
    9 comments
  • Particle System?
    • Permanently deleted user
    • December 21, 2017 23:15
    1 comment
  • Multiple animation import
    • Permanently deleted user
    • December 21, 2017 20:37
    1 comment
  • "From Camera" Reflections Featured
    • Travis Chen
    • December 21, 2017 02:47
    2 comments
  • Why a 24 hour limit?
    • Permanently deleted user
    • December 21, 2017 01:32
    2 comments
  • How long my animation can be?
    • Permanently deleted user
    • December 20, 2017 19:43
    1 comment
  • Snapchat version required for iOS?
    • Permanently deleted user
    • December 20, 2017 21:57
    • Edited
    3 comments
  • When I submit my lense, is it free?
    • Permanently deleted user
    • December 20, 2017 14:25
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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