Hey all,
I've been submitting and tweaking animations on a lens and everything's been going great. Starting today however, when I launch the "Submit Lens" dialogue, the window itself just hangs sitting with the loading icon. I've tried two separate machines, as well as a fresh install.
Any thoughts on whats might be causing this, or has anyone seen anything similar?
Thanks in advance,
Carmine
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Carmine,
Have you tried logging out and back into your Snapchat account?
Have you been able to access the My Lenses page at all? Perhaps try selecting
Window -> My Lensesin the menu bar or click on the "My Lenses" button on the home screen underneath the "New Project" and "Open Project" buttons.If you still cannot get to the Submission window let me know and I'd be happy to further assist.
Best,
Kaitlyn
Hey Kaitlyn,
I have tried logging out and back in again, with no success. I might've needed to clarify more in my original post, but the "My Lenses" panel works just fine. I can access it through the drop-down menu, as well as through Window > My Lenses.
Where I'm running into a problem is when I try to submit my current lens, be it an update or not. The dialogue window will open up (sometimes asking for a log in if I've logged out) and then transfer me to a white screen with the loading indicator in the center. It'll stay like this until I decide to close it.
Hi there,
I just had the same problem but it worked again after restarting my computer.
Hey Carmine,
I've created a ticket for us to discuss your problem further on another thread. Although Rob's suggestion might help, we'd like to diagnose why this problem is happening at all to make a better Lens Studio experience for all.
Thanks,
Kaitlyn