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open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey Dario, I'll follow up with you in another thread as submitting Lenses is a case-by-case basis.
My Lens is also now four days in review: Is this expected?
I could not find an FAQ addressing the standard wait times.
Thank you!
Hey Sally,
I'll follow up with you as well in another thread considering Lens submission is very case-dependent.
Best,
Kaitlyn
Hello,
I'm experienceing the same kind of delays, is there something that can be done about it to speed up the process? It's especially critical for a lens we need to ship for a new year's card.
Thanks!
Hi Jean,
Has your Lens still not passed review? If so I'd be happy to take a look for you.
Thanks,
Kaitlyn
Hi, i have the same problem. My lens was active for a couple of months and after i updated it, it has been in review for 4 days. It is really important to me because it’s my best performing lens. Would you be kind enough to help me?
Hi, I have the same problem as the rest. I also updated it and then he was gone in review and it would not be go live again. the crazy about it, I have uploaded another lens and he is well going live. Can somebody help me?
Hi, so I think I may be having the same problem it normally takes about 5-10 minutes for the lens to be live and like this lens is very important to me because it is growing in views and plays. I just update a few things and it has not gotten out of the "In Review" status. So please if someone from the lens studio team can help me you will be welcome. Thanks beforehand.
Oh wow, here I was thinking that 7 hrs was a long time. In a future real work setting, how often does this happen? Maximum turnaround time? Possible work a rounds?