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  • Boombox Boi!!
    • Permanently deleted user
    • January 05, 2018 01:43
    0 comments
  • Mutupo Popup
    • Jetboyparker
    • January 04, 2018 21:45
    6 comments
  • GLTF Import support
    • Permanently deleted user
    • January 04, 2018 11:47
    0 comments
  • Improved animation workflow
    • Acknickulous
    • January 04, 2018 09:41
    9 comments
  • Animation layers in c4d
    • Permanently deleted user
    • January 04, 2018 03:16
    23 comments
  • Frank Ocean Lens
    • Permanently deleted user
    • January 04, 2018 04:28
    • Edited
    0 comments
  • Exporting multiple textures on multiple objects on a animated character
    • Permanently deleted user
    • January 03, 2018 17:26
    1 comment
  • Save state between uses
    • Permanently deleted user
    • January 03, 2018 16:42
    2 comments
  • Owned - Trick your friends
    • Permanently deleted user
    • January 03, 2018 11:04
    3 comments
  • Call to Action
    • Rob Diaz
    • January 03, 2018 10:58
    1 comment
  • Dual lens option
    • Permanently deleted user
    • January 03, 2018 09:29
    • Edited
    2 comments
  • Import normal map and diffuse color of material from FBX
    • Permanently deleted user
    • January 03, 2018 07:36
    • Edited
    2 comments
  • Save As and then Submit
    • Permanently deleted user
    • January 03, 2018 00:30
    • Edited
    1 comment
  • Looking to switch scene camera
    • Patrick Henry Vlogs
    • January 02, 2018 23:50
    11 comments
  • Glow?
    • Permanently deleted user
    • January 02, 2018 07:34
    2 comments
  • Lens
    • Amy Kulpa
    • January 02, 2018 00:03
    1 comment
  • Cinema 4D FBX not importing textures
    • Permanently deleted user
    • January 01, 2018 22:51
    1 comment
  • Belgitude, a bit of Belgium in your pocket
    • Kashcorp
    • January 01, 2018 18:10
    0 comments
  • "Open in Explorer" option for Right Click menu
    • Sally Slade
    • December 31, 2017 20:10
    1 comment
  • Not all mesh faces are casting shadows
    • Sally Slade
    • December 31, 2017 20:02
    2 comments
  • Space Temple Window
    • Permanently deleted user
    • January 02, 2018 05:28
    • Edited
    8 comments
  • Submission window hanging
    • Carmine
    • December 31, 2017 03:05
    4 comments
  • Textures Missing on export of FBX out of C4D
    • Topher Welsh
    • December 30, 2017 17:33
    2 comments
  • lens studio has stopped working
    • Permanently deleted user
    • December 29, 2017 03:35
    3 comments
  • Creating a Procedural Mesh Using Mesh Builder Featured
    • Jonathan Solichin
    • December 27, 2017 20:42
    • Edited
    12 comments
  • Baked FBX object animation: Bend Not functioning correctly
    • Permanently deleted user
    • December 27, 2017 17:28
    8 comments
  • Contests (2018)
    • toryrobinson14
    • December 27, 2017 13:47
    1 comment
  • Lens getting rejected after it was approved for a week, looking for guidance
    • Permanently deleted user
    • January 05, 2018 19:03
    • Edited
    2 comments
  • can anyone make me a Script
    • Dario Nobel
    • December 26, 2017 11:50
    1 comment
  • Compare one BTC with USD cash
    • Permanently deleted user
    • December 24, 2017 19:46
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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