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  • Angry Robo
    • Permanently deleted user
    • December 19, 2017 07:57
    2 comments
  • Net Neutrality Art Lens
    • Daniel Moreno
    • December 19, 2017 05:56
    • Edited
    2 comments
  • Occluder Question - Trying to Recreate the effect shown in the guide documentation.
    • Permanently deleted user
    • December 18, 2017 22:37
    • Edited
    1 comment
  • Looking For a Snapchat AR Lens/Developer
    • Permanently deleted user
    • December 18, 2017 22:20
    3 comments
  • My first ever lens! Let me know if you like it and how I can improve it even more
    • Permanently deleted user
    • December 18, 2017 20:14
    1 comment
  • Import GIF on Lens Studio
    • Bastian Boutolleau
    • December 18, 2017 13:17
    1 comment
  • Paper Dinosaurs Lens!
    • Permanently deleted user
    • December 18, 2017 11:28
    3 comments
  • Share your Lens: January Jumpstart
    • Permanently deleted user
    • December 18, 2017 09:42
    2 comments
  • API. Can a lens display dynamic information
    • corporate_cas
    • December 17, 2017 13:31
    3 comments
  • Allrighty! Check out my darkness creation.
    • Permanently deleted user
    • December 17, 2017 09:08
    5 comments
  • Snowball Fight Lens
    • dpid
    • December 17, 2017 07:21
    4 comments
  • Importing OBJs from Google Poly
    • Permanently deleted user
    • December 17, 2017 05:27
    13 comments
  • our logo
    • Moh Halaemarketing
    • December 16, 2017 21:46
    1 comment
  • Have Lens Studio on Linux if possible
    • Permanently deleted user
    • December 16, 2017 17:51
    8 comments
  • Instantiating Scene Objects
    • Permanently deleted user
    • December 16, 2017 17:12
    1 comment
  • O programa trava ao iniciar
    • Permanently deleted user
    • December 16, 2017 02:23
    1 comment
  • 2MB - File Too Large?! Can't Submit
    • CyreneQ
    • December 16, 2017 01:46
    • Edited
    1 comment
  • Animated UV Scrolling Featured
    • Jacob Knipfing
    • February 05, 2018 19:46
    • Edited
    2 comments
  • Using Tween.js for Simple Animations Featured
    • Travis Chen
    • December 16, 2017 00:04
    • Edited
    5 comments
  • A little buggy
    • Dale Carman
    • December 15, 2017 19:33
    2 comments
  • Blender 3D Animation Export and Import Help
    • CyreneQ
    • December 15, 2017 18:29
    13 comments
  • make animation layers additive
    • Dale Carman
    • December 15, 2017 18:04
    1 comment
  • Change animation playback speed
    • Dale Carman
    • December 15, 2017 17:54
    5 comments
  • Saint Nick's Tree- Awesome Christmas Tree Lens
    • Permanently deleted user
    • December 15, 2017 17:45
    1 comment
  • Published Name
    • Permanently deleted user
    • December 15, 2017 14:22
    2 comments
  • Development Watermark on Snap
    • Permanently deleted user
    • December 15, 2017 13:23
    3 comments
  • Add a little Christmas to your desk!
    • Bram van de Ven
    • December 15, 2017 13:19
    1 comment
  • Lenses don't get pushed to Device
    • Bram van de Ven
    • December 15, 2017 10:59
    • Edited
    12 comments
  • Can anyone share or make the Super Saiyan Lens ?
    • Permanently deleted user
    • December 15, 2017 09:28
    0 comments
  • Accessing UV scaling and offset
    • Permanently deleted user
    • December 15, 2017 05:22
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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