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What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Have you checked to see if you meet all of the hardware and system requirements laid out in the FAQ? If you meet all the requirements and are still having issues let me know and I can get a ticket created to sort this problem out.
Cheers,
Kaitlyn
I definitely meet all the requirements.
Could you please post exact Windows version, which are you using, as described here https://support.microsoft.com/en-us/help/13443/windows-which-operating-system
Thank you,
Pavel
Problem solved! It wasn't the program it was my computer it had some sort of registry issue. Fixed by running sfc /scannow.
Cool, thanks for letting us know!
Hi I’m having a similar issue I have installed the app fine but when I launch it, I get a windows screen that says a problem has a occurred with the application and then it force closes I’m using windows 10 and checked it is 64 bit
Make sure your computer is good enough to run it and if it is try to reinstall.
I have checked multiple times it meets requirements and I have reinstalled multiple time with same issue
But thanks
Also make sure your windows is updated as far as it will go otherwise I guess just wait for actual support
I’m hoping that’s the issue I’ve just manually checked for update and it’s updating windows 10 version 1607 for x64-based system so hopefully that will do it, thanks
Didn’t work :(
Not sure if it'll do anything since you have somewhat of a different issue but try to run "sfc /scannow" in a command prompt
Hey Amy,
Since your issue is most likely particular to your computer, we'll continue the conversation about why it's crashing on that other thread.
Cheers,
Kaitlyn
Hi I face a similar issue I have installed the app fine but when I launch it, I get a windows screen that says a problem has a occurred with the website application and then it force closes I’m using windows 10 and checked it is 64 bit