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  • My lense
    • khatlem
    • October 18, 2019 17:09
    2 comments
  • detect System language
    • eL Be
    • October 18, 2019 10:49
    2 comments
  • Landmarker Mirror Cam doesnt work
    • eL Be
    • October 18, 2019 09:56
    2 comments
  • [Example Project] Timing effects Featured
    • Olha
    • October 18, 2019 04:02
    3 comments
  • Global Leaderboard
    • Joseph Wells
    • October 17, 2019 18:32
    2 comments
  • Advice for an effect : out of the shadows
    • Takinours
    • October 17, 2019 10:56
    • Edited
    2 comments
  • How do I create this portrait painting lens?
    • feitong lu
    • October 17, 2019 00:53
    2 comments
  • How to enable a texture slowly
    • loupis1
    • October 17, 2019 00:02
    7 comments
  • Switching through face masks with tap
    • loupis1
    • October 17, 2019 00:01
    3 comments
  • How to slowly enable a texture
    • loupis1
    • October 16, 2019 18:26
    5 comments
  • Looking to collaborate with a lens creator...
    • Kelly Cromwell
    • October 16, 2019 18:11
    2 comments
  • gpu not supported
    • Hihi Haha
    • October 16, 2019 14:06
    • Edited
    4 comments
  • تصغير وتكبير الخط بالعدسه
    • محمد السهلي
    • October 16, 2019 10:20
    6 comments
  • How can I create a menu with buttons to change Post Effects?
    • KyrellTulp
    • October 16, 2019 08:52
    3 comments
  • Tracking Face Inset Effect to a 2D Animation
    • John Gnieski
    • October 16, 2019 04:24
    3 comments
  • Disappearing head & body using segmentation or something similar...
    • RICHARD COGGIN
    • October 15, 2019 20:59
    5 comments
  • Help with face masks changing with tap script
    • loupis1
    • October 15, 2019 19:23
    1 comment
  • Combining paper head template and segmentation
    • Susan Lin
    • October 15, 2019 18:39
    2 comments
  • What format vhs or other shader
    • GAME ENHANCER
    • October 15, 2019 12:01
    • Edited
    1 comment
  • Face inset eye colour change
    • Jonn Mid
    • October 15, 2019 06:22
    2 comments
  • Halloween Filters! :)
    • nikki.avail
    • October 14, 2019 19:58
    2 comments
  • I want this effect
    • Alam-dalal
    • October 14, 2019 14:47
    • Edited
    4 comments
  • Ability to create (or at least add) custom audio effects.
    • modelsbymike3d
    • October 14, 2019 05:24
    2 comments
  • Printing snapcodes
    • Lewis Falconer
    • October 13, 2019 22:20
    1 comment
  • My Lens has been rejected
    • frenchpapito
    • October 13, 2019 19:35
    1 comment
  • I want this effect
    • Alam-dalal
    • October 13, 2019 10:22
    2 comments
  • Official Lens Creator
    • itzbratz
    • October 13, 2019 05:19
    0 comments
  • Paper Head Template tap to switch 2d nose
    • Jerry Jaimes
    • October 12, 2019 21:02
    1 comment
  • Moving filters from one account to another
    • itzbratz
    • October 12, 2019 18:25
    2 comments
  • Can not Continue back to the previous app
    • 33 33
    • October 12, 2019 09:52
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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