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  • Hi
    • Janay Simpson1234
    • November 27, 2019 15:01
    1 comment
  • cutout
    • zooz zooz
    • November 27, 2019 13:56
    1 comment
  • idk
    • nikolina
    • November 27, 2019 13:15
    1 comment
  • Lens link broken?
    • Dob
    • November 27, 2019 12:21
    2 comments
  • Red and Black Haircolor
    • DracoBoy
    • November 27, 2019 06:59
    0 comments
  • New Lens : Clout God
    • chewynald
    • November 27, 2019 00:32
    0 comments
  • Creator Wallpapers
    • noah.vu
    • November 26, 2019 18:56
    1 comment
  • Link to website in sponsored lense
    • Dob
    • November 26, 2019 15:34
    3 comments
  • Logger Error
    • Casey Ridens
    • November 24, 2019 23:17
    4 comments
  • Snapchat folders
    • noah.vu
    • November 24, 2019 20:15
    1 comment
  • Karaoke Yesterday (Beatles)
    • Dzmitry Haiduk
    • November 26, 2019 16:33
    • Edited
    0 comments
  • Allow user to move object
    • Ran Smsm
    • November 24, 2019 17:19
    3 comments
  • Is it possible for particles to move into an object?
    • Jordan Marcus
    • November 24, 2019 01:56
    1 comment
  • Anime Lens rejected for racism
    • Nighttshade97
    • November 23, 2019 06:26
    2 comments
  • makeup control with js
    • A7_ma7
    • November 21, 2019 20:51
    2 comments
  • Save Data ???
    • A7_ma7
    • November 21, 2019 19:37
    3 comments
  • Anybody get their Spectacles3 yet and playing with em?
    • Ryan Harvey
    • November 21, 2019 19:34
    1 comment
  • HELP! Can I download snaps directly from Specs3 to computer?
    • Ryan Harvey
    • November 21, 2019 19:04
    2 comments
  • Branded lens - rejected for copyright violation
    • Fredrik Stutterheim
    • November 21, 2019 14:54
    1 comment
  • My first lens for selfie
    • adi.kadole04
    • November 21, 2019 13:09
    0 comments
  • Prevent users from "walking" into 3D models
    • Hyjg
    • November 21, 2019 09:37
    1 comment
  • Please help me create this effect I made a Video so I could show and explain what I'm trying to do
    • MeetSpinTv
    • November 20, 2019 12:40
    • Edited
    2 comments
  • Material instancing
    • Acknickulous
    • November 20, 2019 04:56
    1 comment
  • How to read Z-Pos of Skeletal Hand?
    • eL Be
    • November 19, 2019 21:45
    2 comments
  • tv Frame
    • rashed almansoori
    • November 19, 2019 21:38
    0 comments
  • Spectacles 3: Overlay/mapping to World surface
    • Pinot W. Ichwandardi
    • November 21, 2019 22:06
    • Edited
    0 comments
  • Berlin Landmarker Lens
    • eL Be
    • November 19, 2019 19:47
    0 comments
  • Superfrost for Jaegermeister
    • eL Be
    • November 19, 2019 19:44
    0 comments
  • Moving objects in the Y direction with the World Object Controller script
    • JAK
    • November 19, 2019 18:29
    3 comments
  • trigger doesn't work in the right way
    • hola-ola
    • November 18, 2019 14:47
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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