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  • freckles
    • Customer report
    • December 21, 2019 19:32
    0 comments
  • Cant open
    • Yaboyyjayden
    • December 21, 2019 17:34
    2 comments
  • [Example Project] Rotate Through Random Images Featured
    • Olesia Voronova
    • December 20, 2019 22:45
    • Edited
    7 comments
  • Lens: Old VHS
    • Jonte-ask
    • December 20, 2019 20:59
    0 comments
  • Lens: High Jointay
    • Jonte-ask
    • December 20, 2019 20:58
    0 comments
  • Lens: Beach Days
    • Jonte-ask
    • December 20, 2019 20:57
    0 comments
  • Lens: Cyber Attack
    • Jonte-ask
    • December 20, 2019 20:56
    0 comments
  • My lens got accepted then rejected for no reason
    • Mental Health Awareness
    • December 20, 2019 20:02
    2 comments
  • Help i can’t use my friend’s lens
    • Sara Meg
    • December 19, 2019 06:20
    1 comment
  • Lens and its update being rejected
    • Jean-Francois Yapi
    • December 19, 2019 00:30
    0 comments
  • New Lens: Bubble Gum
    • savannahshu
    • December 18, 2019 22:20
    • Edited
    0 comments
  • pink butterfly!
    • mia acevedo
    • December 18, 2019 02:11
    0 comments
  • How do I loop a script?
    • emily
    • December 17, 2019 23:32
    3 comments
  • Bloody Rain
    • Rasmus Slot
    • December 17, 2019 10:35
    0 comments
  • Ali JAber - Friday Lens
    • mohafawzan
    • December 16, 2019 09:58
    0 comments
  • YODA FACE
    • mohafawzan
    • December 16, 2019 09:34
    0 comments
  • Friday Lens
    • mohafawzan
    • December 16, 2019 09:31
    0 comments
  • Preview Video Streching
    • savannahshu
    • December 16, 2019 05:14
    0 comments
  • Mask lens
    • wf-o
    • December 15, 2019 12:04
    0 comments
  • Lens colors
    • wf-o
    • December 15, 2019 12:03
    0 comments
  • Distort lens
    • wf-o
    • December 15, 2019 12:01
    0 comments
  • Click-Tra lens
    • wf-o
    • December 15, 2019 12:00
    0 comments
  • Bokeh-S lens
    • wf-o
    • December 15, 2019 11:58
    0 comments
  • Make-up lens and eye lens
    • wf-o
    • December 15, 2019 11:51
    1 comment
  • Hollywood smile lens and Rotoch
    • wf-o
    • December 15, 2019 11:48
    0 comments
  • Click lens
    • wf-o
    • December 15, 2019 11:46
    0 comments
  • sizes of the lips
    • Nguyễn Như Quỳnh
    • December 15, 2019 10:29
    2 comments
  • hi
    • Saskiawicka
    • December 14, 2019 23:40
    0 comments
  • Hiding Face Image Picker UI
    • JAK
    • December 14, 2019 18:53
    3 comments
  • Kernel32.dll Error
    • 獣B e a s t t
    • December 14, 2019 10:35
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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