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  • Flashing Particles
    • Naomi Wrasman
    • November 05, 2019 17:20
    • Edited
    1 comment
  • Multiple Target tracking help!
    • Colin Tucker
    • November 05, 2019 16:28
    2 comments
  • camera flash effect
    • Mike G.
    • November 05, 2019 11:16
    3 comments
  • Emojies and text over head
    • Hmvw02
    • November 04, 2019 21:53
    1 comment
  • How can I create an screen object that is tilt and resizable by the user?
    • KyrellTulp
    • November 05, 2019 20:15
    • Edited
    3 comments
  • Spawn and fade particles on trigger
    • RICHARD COGGIN
    • November 04, 2019 12:36
    1 comment
  • getTime() isn't working?
    • Dan Danovu4
    • November 04, 2019 13:26
    • Edited
    1 comment
  • Get the angle of Hand object
    • Mina Medhat
    • November 04, 2019 09:31
    1 comment
  • GPS Lens?
    • Skylar Martinez
    • November 04, 2019 01:24
    • Edited
    2 comments
  • how to play 2d animation in the interactive approach template
    • Samuel Kim
    • November 03, 2019 23:26
    4 comments
  • How can I create a slider that changes the opacity of a Post Effect?
    • KyrellTulp
    • November 04, 2019 18:43
    • Edited
    1 comment
  • Lens Rejected *Potentially offensive to a group of individuals?* WHY ??
    • MiitchU
    • November 02, 2019 03:11
    3 comments
  • Snapchat
    • Krzysztof Stasiak
    • November 01, 2019 22:22
    10 comments
  • [Example Project] Creative Techniques to Remix and Try Featured
    • Jonathan Solichin
    • November 01, 2019 18:47
    • Edited
    7 comments
  • Another Lens
    • PinkPirateQueen
    • November 01, 2019 12:12
    0 comments
  • New lens!
    • PinkPirateQueen
    • November 01, 2019 12:11
    0 comments
  • Demographic of requesting WeatherCondition
    • Chaitanya Shah
    • October 31, 2019 17:27
    2 comments
  • Video not showing in preview!
    • PinkPirateQueen
    • October 31, 2019 17:42
    • Edited
    2 comments
  • Lens Studio does not open
    • name
    • October 31, 2019 13:02
    3 comments
  • My new lens
    • PinkPirateQueen
    • October 31, 2019 03:40
    0 comments
  • Beer
    • Dominique
    • October 30, 2019 22:34
    2 comments
  • party filter for my fellow norwegians!
    • Lxst
    • October 30, 2019 15:24
    0 comments
  • .
    • Joudi Jm
    • October 30, 2019 13:02
    1 comment
  • i want to use mouth opened event on every millisecond or on UpdateEvent
    • syed murtaza
    • October 30, 2019 12:53
    2 comments
  • Getting Error tween name "move" not found
    • syed murtaza
    • October 30, 2019 08:25
    3 comments
  • Selfie with Skull (after Warhol)
    • Playable Future
    • October 30, 2019 03:22
    0 comments
  • ✮✮✮ My New Snapchat Filter ✮✮✮
    • eva
    • October 29, 2019 23:43
    0 comments
  • Disappear Scripts
    • Samuel Kim
    • October 29, 2019 21:10
    1 comment
  • Why was my lens rejected?
    • Eddy N
    • October 29, 2019 19:08
    2 comments
  • Animated filters
    • Nui Lauridsen
    • October 29, 2019 12:37
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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