The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.

HELP! Can I download snaps directly from Specs3 to computer?

Follow
Avatar
Ryan Harvey
Snap Lens Network Member Lens Studio Team

Hey folks, I just received my Spectacles3 yesterday and found out that my iPhone SE is not compatible with Spex?!! According to snap documentation that I clearly DIDN'T read, iPhone 7 is the oldest ios device compatible (despite my iPhone SE currently running iOS 13 flawlessly... but whatev I understand, A10 is >> A9 in my SE).

Anyway, is there a way I can get around this? Can I somehow download/export snaps directly from the Spectacles3 to my computer? 

Major bummer!

Open to hacks. Might look into jailbreaking my SE if maybe I can get the phone to report to Snap app that it is a different device ID possibly...

0
  • Avatar
    Ryan Harvey
    Snap Lens Network Member Lens Studio Team

    Also, at this point I'm just looking to get the "raw" video captured from Specs3 to computer, I don't necessarily need to be able to use the app in any way. At this point I'm not trying to share or add effects to any video, just want to see what the video quality looks like coming from the Specs3. Thanks!

    Comment actions Permalink
  • Avatar
    Mikael Hagen Johansen
    Snap Lens Network Member Lens Studio Team

    Hi,

    I know this thread is old, but i recommend contacting these people:

    https://www.spectacles.com/no/

    You can also live chat with a employee from there.

    I really dont recommend jailbreaking your phone. 

    https://support.snapchat.com/en-GB/a/jailbroken-iphone

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It