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  • Add emojies over your head
    • Hmvw02
    • October 28, 2019 20:34
    2 comments
  • Face Swap With Animal
    • Mike
    • October 28, 2019 17:39
    2 comments
  • Looking to Hire a Creator
    • Dan Rogovin
    • October 28, 2019 12:39
    0 comments
  • post effect - Base Lookup Table issue
    • גרה פיינבוך
    • October 26, 2019 22:54
    1 comment
  • riiise and shine
    • sauropodd
    • October 26, 2019 20:27
    0 comments
  • Applied for OLC
    • Noah
    • October 27, 2019 08:47
    • Edited
    5 comments
  • My lens new lens
    • false
    • October 26, 2019 07:14
    0 comments
  • i cant make text that folows my sunlasses
    • Hmvw02
    • October 25, 2019 17:36
    1 comment
  • text stuck to filter when i move my head
    • jean phillip
    • October 24, 2019 20:17
    9 comments
  • text stuck to filter when i move my head
    • jean phillip
    • October 24, 2019 19:48
    1 comment
  • Trigger events?
    • Muneeb Islam
    • October 24, 2019 07:47
    2 comments
  • Using Snapcode Marker and Image Marker for 2 different triggers
    • Colin Tucker
    • October 23, 2019 16:42
    3 comments
  • Lens effect
    • محمد السهلي
    • October 23, 2019 08:29
    0 comments
  • Control volume within lens
    • Paul Rudolph
    • October 22, 2019 23:11
    3 comments
  • SOLVED! Tween Manager doesnt find tweenName Bug?
    • eL Be
    • October 24, 2019 00:41
    • Edited
    3 comments
  • Possible to Track Moment When Lens is fully loaded?
    • eL Be
    • October 22, 2019 20:31
    3 comments
  • Lens effect
    • محمد السهلي
    • October 22, 2019 20:05
    1 comment
  • Tween Light Intensity or Color
    • allChuckdup
    • October 22, 2019 02:14
    1 comment
  • Multiple pictures
    • qm.to
    • October 21, 2019 17:50
    2 comments
  • Selecting from a "pool" of Resources/Assets (Textures)
    • Joel (Boodoo)
    • October 20, 2019 18:23
    1 comment
  • Snap Ads Manager
    • Laurent
    • October 20, 2019 17:33
    • Edited
    4 comments
  • Updated for LS 2.0+, Tutorial: How to have 3D Head Binded Objects Over Background Segmented Scene
    • Brandon / Apoc
    • October 20, 2019 15:20
    • Edited
    2 comments
  • "Omae Wa" Project file
    • Mikael Hagen Johansen
    • October 20, 2019 13:08
    2 comments
  • How long does it take for analytics to update?
    • Noah
    • October 20, 2019 12:48
    0 comments
  • How long does it take for lense analytics to update?
    • Noah
    • October 20, 2019 12:43
    0 comments
  • Face retouch
    • qm.to
    • October 19, 2019 17:19
    4 comments
  • nails
    • qm.to
    • October 19, 2019 17:17
    1 comment
  • My lense
    • khatlem
    • October 18, 2019 17:09
    2 comments
  • detect System language
    • eL Be
    • October 18, 2019 10:49
    2 comments
  • Landmarker Mirror Cam doesnt work
    • eL Be
    • October 18, 2019 09:56
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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