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  • lens studio multiple camera
    • GAME ENHANCER
    • October 11, 2019 11:12
    2 comments
  • External (Multiple) Camera
    • KarelStulens
    • October 11, 2019 09:42
    1 comment
  • Issues with statistics
    • itzbratz
    • October 10, 2019 23:48
    2 comments
  • Tanu (Sunflower)
    • Sagar Kashyap
    • October 10, 2019 16:18
    0 comments
  • Lens starting with the wrong camera
    • Gustavo Collazos
    • October 10, 2019 16:07
    2 comments
  • Lens starting with the wrong camera
    • Gustavo Collazos
    • October 10, 2019 16:07
    1 comment
  • I don't get why my uploads getting rejected
    • Mitch Media
    • October 10, 2019 03:42
    2 comments
  • Eye texture?!
    • PinkPirateQueen
    • October 10, 2019 01:26
    4 comments
  • Screen image not displaying
    • Julio Zabre
    • October 09, 2019 23:17
    3 comments
  • Can notlogin
    • 33 33
    • October 09, 2019 05:59
    4 comments
  • caricature lens
    • גרה פיינבוך
    • October 08, 2019 22:22
    0 comments
  • ChromaKeyMaterial Problem with Videotexture.
    • eL Be
    • October 08, 2019 12:03
    1 comment
  • Lost super bff heart
    • ava_angeloni17
    • October 08, 2019 01:23
    1 comment
  • Help w Liquify effect over billboard image
    • loupis1
    • October 07, 2019 23:56
    2 comments
  • Disappearing Menu
    • Sterling.03
    • October 07, 2019 20:00
    2 comments
  • Neon effect
    • Takinours
    • October 07, 2019 19:09
    2 comments
  • Airy Shadows LENS
    • Shasha
    • October 06, 2019 22:48
    13 comments
  • My first lens "Perfect Polaroid"
    • Ivan Ivanou
    • October 06, 2019 21:30
    • Edited
    0 comments
  • Name of neon light filter?
    • tpatty01
    • October 06, 2019 20:37
    5 comments
  • Reject lens set
    • eis902
    • October 05, 2019 20:08
    2 comments
  • Default Opacity Texture Map for Face Mask
    • Deb Catalano
    • October 05, 2019 00:30
    2 comments
  • [Example Project] Using Skeletal Tracking to Drive a 3D Character Featured
    • Olha
    • October 04, 2019 17:26
    • Edited
    5 comments
  • I made a lot of lenses, please check them out!
    • nairibphotography
    • October 04, 2019 14:54
    0 comments
  • lens rejected
    • Ahmedbarwre
    • October 04, 2019 10:18
    3 comments
  • Face Shadow
    • allChuckdup
    • October 02, 2019 23:26
    2 comments
  • How can I change the texture of a Body Tracking image on tap (for 5 textures)?
    • Sam
    • October 02, 2019 21:20
    1 comment
  • Urgent Question: stability of landmark track?
    • eL Be
    • October 02, 2019 20:44
    1 comment
  • Rotate on swipe
    • Intellify Developer1
    • October 02, 2019 09:21
    6 comments
  • Init position world lens
    • Takinours
    • October 01, 2019 11:50
    3 comments
  • Square Face
    • The MDB
    • October 01, 2019 00:28
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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