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  • How do people earn money?
    • alisaid_king
    • June 05, 2020 16:14
    6 comments
  • olderyou
    • Permanently deleted user
    • June 05, 2020 12:10
    0 comments
  • KalaChashmaa
    • Customer report
    • June 05, 2020 11:17
    0 comments
  • TheWakhraSwagg
    • Customer report
    • June 05, 2020 11:15
    0 comments
  • Glitch
    • alisaid_king
    • June 05, 2020 10:31
    0 comments
  • My lens which resembles google developers.
    • Permanently deleted user
    • June 05, 2020 09:52
    3 comments
  • My birthday
    • felitz69
    • June 05, 2020 08:39
    • Edited
    0 comments
  • neonlove
    • Permanently deleted user
    • June 05, 2020 08:08
    0 comments
  • Heart broken
    • Permanently deleted user
    • June 05, 2020 08:06
    0 comments
  • HEART BORKEN
    • Permanently deleted user
    • June 05, 2020 08:01
    0 comments
  • Stay safe
    • Permanently deleted user
    • June 05, 2020 07:58
    0 comments
  • Good night Heart
    • krazzyjanak
    • June 05, 2020 06:16
    0 comments
  • Good night Heart
    • krazzyjanak
    • June 05, 2020 06:08
    0 comments
  • Detect Object
    • Kanz
    • June 05, 2020 05:02
    3 comments
  • Help with Lens. Bug?
    • ItzJustSamu
    • June 05, 2020 02:34
    • Edited
    4 comments
  • Can I reset telephone number?
    • Permanently deleted user
    • June 05, 2020 00:54
    2 comments
  • Lenses
    • xtadas69
    • June 04, 2020 23:51
    2 comments
  • Tap to change colour
    • Br-rm
    • June 04, 2020 20:16
    1 comment
  • Your GPU is not supported. It either doesn't support Open GL 4.1 or has outdated drivers installed
    • Permanently deleted user
    • June 04, 2020 20:09
    9 comments
  • "apocalype" filter made by me! :)
    • Permanently deleted user
    • June 04, 2020 19:24
    0 comments
  • Earth template for World Environment Day 2020
    • Gaurav Tewari
    • June 04, 2020 19:03
    0 comments
  • importing simple high score template in lens studio
    • Gaurav Tewari
    • June 04, 2020 18:54
    1 comment
  • Watch Dogs style Cyber mask
    • Dev
    • June 04, 2020 18:01
    0 comments
  • SAVE THE EARTH
    • Permanently deleted user
    • June 04, 2020 17:47
    • Edited
    0 comments
  • WORK FROM HOME
    • Permanently deleted user
    • June 04, 2020 17:46
    0 comments
  • MATHS WITH KITTY
    • Permanently deleted user
    • June 04, 2020 17:46
    0 comments
  • OUTFIT OF THE DAY
    • Permanently deleted user
    • June 04, 2020 17:44
    0 comments
  • Combining Paper Head template with 3D Face Model
    • Colin Tucker
    • June 04, 2020 17:39
    1 comment
  • How to set objects enable/disable by Distance Check
    • Permanently deleted user
    • June 04, 2020 17:25
    2 comments
  • Screencastify
    • Permanently deleted user
    • June 04, 2020 16:56
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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