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  • Pink Heart Crown
    • tnwyzx
    • June 10, 2020 21:49
    0 comments
  • retro phone
    • Chewynald
    • June 10, 2020 20:21
    0 comments
  • Franciscabarraza
    • Permanently deleted user
    • June 10, 2020 16:39
    0 comments
  • Lens Notifications
    • Malmiller5
    • June 10, 2020 14:03
    • Edited
    12 comments
  • Lost lens ID
    • Permanently deleted user
    • June 10, 2020 09:36
    2 comments
  • Filtro brilloso
    • Permanently deleted user
    • June 10, 2020 02:40
    2 comments
  • Why's the best way to get your lenses seen/used?
    • essa_diallo
    • June 10, 2020 00:03
    5 comments
  • Lockdown Counter
    • essa_diallo
    • June 09, 2020 23:59
    • Edited
    0 comments
  • Import from AR Library
    • yoshinoya
    • June 09, 2020 20:37
    8 comments
  • 3nbit
    • ironlam7
    • June 09, 2020 18:29
    • Edited
    1 comment
  • My Lens was rejected
    • mk.filters
    • June 09, 2020 18:11
    2 comments
  • "Let's Join the Hands to Overcome COVID-19" - check my new Lens HERE
    • Permanently deleted user
    • June 09, 2020 13:20
    0 comments
  • why my filter that i creat it , it reject?
    • Permanently deleted user
    • June 09, 2020 08:28
    2 comments
  • Adding a brightness slider?
    • MelmoMaggins16
    • June 09, 2020 03:26
    12 comments
  • can't select multiple scripts
    • Marco Vanossi
    • June 09, 2020 00:31
    1 comment
  • Logo Placement: Snap Camera vs. Snapchat
    • Permanently deleted user
    • June 08, 2020 20:51
    2 comments
  • down
    • Marco Vanossi
    • June 08, 2020 20:25
    3 comments
  • 3D playing Animation based on mouth openness
    • Permanently deleted user
    • June 08, 2020 17:34
    1 comment
  • [Tutorial] How To Create Volumetric Lighting / God Rays Lens
    • julien
    • June 08, 2020 17:13
    • Edited
    1 comment
  • try out my new "natural grain" lens :)
    • grgaca
    • June 08, 2020 10:32
    0 comments
  • check out my lenses!
    • Permanently deleted user
    • June 08, 2020 06:53
    1 comment
  • Disable image object in lens studio zoom
    • Permanently deleted user
    • June 07, 2020 23:34
    3 comments
  • check out my "finish the vine" lens :)
    • grgaca
    • June 07, 2020 20:41
    0 comments
  • World Ocean Day Lens
    • Permanently deleted user
    • June 07, 2020 19:33
    • Edited
    0 comments
  • Work From Home Mozart Lens (MOST WANTED LENS !)
    • Permanently deleted user
    • June 08, 2020 19:46
    • Edited
    1 comment
  • Behavior script that changes material
    • nolan_742
    • June 07, 2020 16:35
    0 comments
  • Behavior script that changes material
    • nolan_742
    • June 07, 2020 16:35
    1 comment
  • Lens still in review
    • e.marquis24
    • June 07, 2020 16:28
    2 comments
  • Scale texture depending on desktop or phone
    • Permanently deleted user
    • June 07, 2020 15:05
    2 comments
  • Natural Blur is now live :)
    • grgaca
    • June 07, 2020 14:04
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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