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  • How to tap to change settings in a script
    • loupis1
    • June 03, 2020 03:24
    1 comment
  • Edge Detection
    • qm.to
    • June 02, 2020 21:45
    1 comment
  • An Anfield Lens for Liverpool Fans
    • Permanently deleted user
    • June 02, 2020 20:20
    0 comments
  • Created a New Lens on Pride Month, looking forward to your reviews :)
    • Permanently deleted user
    • June 02, 2020 18:30
    0 comments
  • I created a new lens and it would be great to get your opinions.
    • Ishween Kaur
    • June 02, 2020 18:06
    0 comments
  • Purple Grain
    • Permanently deleted user
    • June 02, 2020 12:11
    0 comments
  • Glitter Faces
    • grgaca
    • June 02, 2020 11:43
    1 comment
  • Enable /disable ALL (Tutorial)
    • Kanz
    • June 02, 2020 11:41
    • Edited
    0 comments
  • Buttons to change the material of a model
    • Permanently deleted user
    • June 02, 2020 10:04
    • Edited
    0 comments
  • delete
    • derentrgt
    • June 02, 2020 08:18
    1 comment
  • Dancing Kpop Idol
    • Gaurav Tewari
    • June 02, 2020 07:20
    0 comments
  • lense studio crashes constantly
    • Customer report
    • June 02, 2020 02:57
    2 comments
  • how can i control whats visible to user ?
    • Anothervishal
    • June 02, 2020 02:42
    3 comments
  • how can i attach a plane to camera .so it move with the camera moment
    • Anothervishal
    • June 02, 2020 01:40
    4 comments
  • the guest
    • Permanently deleted user
    • June 02, 2020 00:48
    0 comments
  • flight journey
    • Permanently deleted user
    • June 02, 2020 00:38
    0 comments
  • Lens preview rejected
    • Permanently deleted user
    • June 02, 2020 03:33
    • Edited
    1 comment
  • Snap Inc. filters
    • stewopedazz
    • June 01, 2020 23:09
    0 comments
  • Preview Video Resolution!
    • RodrigoMartinez
    • June 01, 2020 22:22
    2 comments
  • Pixie Dust effect
    • Permanently deleted user
    • June 01, 2020 18:42
    2 comments
  • black lives matter #blm lens
    • Djrodinflash
    • June 01, 2020 18:32
    0 comments
  • Third Eye
    • Permanently deleted user
    • June 01, 2020 16:38
    0 comments
  • Poser filter challange
    • Kavin Kumar
    • June 01, 2020 16:20
    • Edited
    0 comments
  • someone copied lens almost identically
    • sauropodd
    • June 01, 2020 15:38
    2 comments
  • Summer
    • alisaid_king
    • June 01, 2020 14:56
    0 comments
  • Sweet-Mask-2
    • athb.almsha3r
    • June 01, 2020 08:58
    2 comments
  • Drawing-A-Bird
    • athb.almsha3r
    • June 01, 2020 08:56
    0 comments
  • Love-You-Heart-1
    • athb.almsha3r
    • June 01, 2020 08:53
    0 comments
  • Butterflies
    • athb.almsha3r
    • June 01, 2020 08:52
    0 comments
  • Blue-Eyes
    • athb.almsha3r
    • June 01, 2020 08:51
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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