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  • Hot Cheeks
    • Nitika Ramesh
    • May 25, 2020 13:05
    0 comments
  • I can't access the preview panel
    • The Girl With The Guitar
    • May 25, 2020 11:29
    1 comment
  • Tutorial on making Clone filter
    • Kavin Kumar
    • May 25, 2020 10:39
    0 comments
  • Importar fondo
    • Permanently deleted user
    • May 25, 2020 09:18
    1 comment
  • ذكر
    • wwlk02
    • May 25, 2020 07:27
    1 comment
  • Confetti
    • athb.almsha3r
    • May 25, 2020 07:21
    2 comments
  • Robot
    • athb.almsha3r
    • May 25, 2020 07:19
    0 comments
  • Stickers
    • athb.almsha3r
    • May 25, 2020 07:18
    1 comment
  • Full-Moon-Eating
    • athb.almsha3r
    • May 25, 2020 07:17
    0 comments
  • Love-You-Heart-1
    • athb.almsha3r
    • May 25, 2020 07:16
    0 comments
  • Mask-Vampire-Ghoul
    • athb.almsha3r
    • May 25, 2020 07:15
    0 comments
  • Mask-Michael
    • athb.almsha3r
    • May 25, 2020 07:14
    0 comments
  • Hearts-Rainbow
    • athb.almsha3r
    • May 25, 2020 07:12
    0 comments
  • Rainbow-Heart
    • athb.almsha3r
    • May 25, 2020 07:11
    0 comments
  • Distorting and blurring the upper body?
    • Permanently deleted user
    • May 25, 2020 06:27
    1 comment
  • litvar
    • lost.fishhh
    • May 25, 2020 03:41
    0 comments
  • litvar
    • lost.fishhh
    • May 25, 2020 03:40
    0 comments
  • Lamborghini aventador Lens
    • Damoog_lens
    • May 25, 2020 01:42
    0 comments
  • Troubleshoot in my creator public profilee
    • Damoog_lens
    • May 25, 2020 01:36
    • Edited
    1 comment
  • Snap trademark
    • Marco Vanossi
    • May 24, 2020 21:09
    • Edited
    2 comments
  • full name vs username
    • Marco Vanossi
    • May 24, 2020 21:10
    • Edited
    1 comment
  • Lens Stuck In Review (Glitch)
    • jawbite
    • May 24, 2020 20:32
    0 comments
  • Adding face texture to face mesh
    • Kavin Kumar
    • May 24, 2020 17:00
    2 comments
  • Clone tutorial
    • Kavin Kumar
    • May 24, 2020 16:55
    0 comments
  • Force Lightning SW Force sith beam ?
    • Permanently deleted user
    • May 24, 2020 14:38
    0 comments
  • Script Execution After Specific Event
    • Carter Smith
    • May 24, 2020 03:01
    5 comments
  • Snap camera on Mas OS
    • Maaahaa
    • May 24, 2020 00:02
    5 comments
  • Custom FaceTrackingEvent
    • Carter Smith
    • May 23, 2020 23:47
    • Edited
    1 comment
  • Server Issues
    • ItzJustSamu
    • May 23, 2020 23:16
    • Edited
    3 comments
  • Double-Tab To Switch Camera Is Not Working
    • llok4ll
    • May 23, 2020 22:21
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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