The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • thugblike
    • ramneek93
    • May 21, 2020 06:06
    1 comment
  • Try my New lens for awesome pictures
    • krazzyjanak
    • May 21, 2020 05:18
    0 comments
  • System Requirement
    • Permanently deleted user
    • May 21, 2020 03:52
    2 comments
  • Can I hide content outside of a scene object boundary?
    • Marco Vanossi
    • May 21, 2020 03:52
    0 comments
  • lens all of a sudden under review?
    • Permanently deleted user
    • May 21, 2020 01:35
    1 comment
  • Support New Filters Plz! :)
    • Tatayanna Leigh (The NerdyGwizzly)
    • May 21, 2020 01:06
    0 comments
  • Editing
    • Malmiller5
    • May 20, 2020 23:23
    0 comments
  • Sharpness
    • Malmiller5
    • May 20, 2020 21:23
    0 comments
  • Zoom
    • Permanently deleted user
    • May 20, 2020 19:04
    0 comments
  • Troubleshoot in my creator profile
    • Damoog_lens
    • May 20, 2020 17:33
    0 comments
  • Delete array selection
    • Marco Vanossi
    • May 20, 2020 15:50
    0 comments
  • Down again?
    • Marco Vanossi
    • May 20, 2020 15:48
    3 comments
  • Face mask - replace head including hair
    • Permanently deleted user
    • May 20, 2020 14:19
    2 comments
  • When a person Raised eyebrows and camera get zoom and when lowered the eyebrows camera back to normal? Please explain it in detail
    • abhinav1285
    • May 20, 2020 11:57
    0 comments
  • Fisheye
    • Malmiller5
    • May 20, 2020 06:24
    1 comment
  • Pasting this file into a script crashes lens studio
    • Marco Vanossi
    • May 20, 2020 05:02
    1 comment
  • Eyes-Glasses
    • athb.almsha3r
    • May 20, 2020 03:43
    0 comments
  • happy eid
    • ibrahimalrwili
    • June 12, 2020 21:43
    • Edited
    0 comments
  • Lens studio crashes on when importing
    • nav
    • May 19, 2020 23:45
    3 comments
  • Wrong line number for error
    • Marco Vanossi
    • May 19, 2020 22:30
    1 comment
  • filters on video
    • Permanently deleted user
    • May 19, 2020 19:44
    4 comments
  • [Tutorial] How to Put your own colour correction (VSCO, Lightroom)
    • furkanaibani
    • May 19, 2020 18:52
    2 comments
  • cutee filter
    • dark soul
    • May 19, 2020 18:07
    0 comments
  • Can't uninstall snap camera on my laptop (windows)
    • none
    • May 19, 2020 18:02
    2 comments
  • Mint-leaves
    • athb.almsha3r
    • May 19, 2020 18:01
    0 comments
  • View stats on your phone/online
    • ole_marius1
    • May 19, 2020 17:24
    2 comments
  • Vegetable-Salad
    • athb.almsha3r
    • May 19, 2020 17:07
    0 comments
  • Cat-and-Makeup
    • athb.almsha3r
    • May 19, 2020 16:31
    0 comments
  • Lips-Glasses
    • athb.almsha3r
    • May 19, 2020 16:27
    0 comments
  • halloween-Sticker
    • athb.almsha3r
    • May 19, 2020 16:25
    0 comments
  • «
  • ‹
  • 420
  • 421
  • 422
  • 423
  • 424
  • 425
  • 426
  • 427
  • 428
  • 429
  • 430
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It