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  • 3D-Sticker
    • athb.almsha3r
    • June 01, 2020 08:47
    0 comments
  • Donate Masks
    • mbraichura
    • June 01, 2020 08:22
    0 comments
  • Any way to appeal a rejection?
    • Jonathon Pitman
    • June 01, 2020 01:49
    3 comments
  • how the vary the rate of spawn in object spawner?
    • vishal yadav
    • June 01, 2020 01:45
    • Edited
    0 comments
  • AnimeMe
    • vishal yadav
    • June 01, 2020 01:37
    • Edited
    0 comments
  • when is the next lens studio release?
    • Marco Vanossi
    • June 01, 2020 01:19
    1 comment
  • New scene obj with screen transform
    • Marco Vanossi
    • June 01, 2020 01:17
    • Edited
    0 comments
  • Lens views big drop
    • Marco Vanossi
    • May 31, 2020 23:15
    • Edited
    2 comments
  • edge detection
    • Richard Gray
    • May 31, 2020 23:04
    2 comments
  • Fun Glassses
    • Gaurav Tewari
    • May 31, 2020 18:56
    0 comments
  • UI System
    • simsmok
    • May 31, 2020 18:29
    2 comments
  • How to make lenses for brands?
    • alisaid_king
    • May 31, 2020 18:08
    4 comments
  • pixie vhs
    • chewynald
    • May 31, 2020 17:58
    • Edited
    4 comments
  • 3d import
    • Richard Gray
    • May 31, 2020 17:44
    1 comment
  • my creator public profile deactivated by mistake
    • Damoog_lens
    • May 31, 2020 16:30
    0 comments
  • Using chain physics to attach to the shoulders/neck
    • loupis1
    • May 31, 2020 15:30
    0 comments
  • "Black snap"
    • krazzyjanak
    • May 31, 2020 14:44
    0 comments
  • Finding my URL
    • Anna Marie DeFelice
    • May 31, 2020 11:08
    8 comments
  • View Lens statistics on site
    • amauryd5
    • May 31, 2020 08:51
    2 comments
  • auto resizing grids
    • Marco Vanossi
    • May 31, 2020 02:06
    • Edited
    0 comments
  • Can't resize logger panel
    • Marco Vanossi
    • May 30, 2020 20:18
    • Edited
    1 comment
  • how to detect if img didnt clicked in sertain time
    • A7_ma7
    • May 30, 2020 20:00
    1 comment
  • Dollar Glasses
    • Gaurav Tewari
    • May 30, 2020 19:44
    0 comments
  • Is lens review down?
    • Marco Vanossi
    • May 30, 2020 19:37
    1 comment
  • Snap Inc. filters on Snap Camera
    • stewopedazz
    • May 30, 2020 17:42
    1 comment
  • ايها
    • amer11228511
    • May 30, 2020 09:56
    • Edited
    1 comment
  • ايها
    • amer11228511
    • May 30, 2020 09:53
    • Edited
    1 comment
  • Magical Sky
    • AMIT GUPTA
    • May 30, 2020 08:15
    0 comments
  • Moody
    • Nitika Ramesh
    • May 30, 2020 07:50
    0 comments
  • Party Time
    • AMIT GUPTA
    • May 30, 2020 07:34
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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