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Your GPU is not supported. It either doesn't support Open GL 4.1 or has outdated drivers installed

  • Thanks for the report!

    Can you please share exact GPU model you have?

    Best regards,

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  • I have a AMD Radeon HD 7400M Series and a Intel HD Graphics 3000. That is my old PC, however in my current PC, the Snap Camera runs. 

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  • Intel HD Graphics 3000 is not supported unfortunatelly, you can check requirements here

    It requires Intel HD Graphics 4000 at least.

    Thank you,


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  • I just ran into the same issue. I'm using AMD Radeon RX 5700 XT and Snapcam was running 2 weeks ago but now it has the same GPU not supported issue...

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  • to fix watch this video..mine got fixed. able to use snap camera

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  • hola, es que tengo el mismo problema, y mi pc es acer ASPIRE Z3770, por favor solucionenme el problema que lo nesecito para mis clases osino diganme que tipo de snap camera es combatible para instalarlo, muchas gracias

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  • my stuff is all good but idk if my computer is supported


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  • MI PC ES open gl 4.1

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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