We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Thanks for the report!
Can you please share exact GPU model you have?
Best regards,
Pavel
I have a AMD Radeon HD 7400M Series and a Intel HD Graphics 3000. That is my old PC, however in my current PC, the Snap Camera runs.
Intel HD Graphics 3000 is not supported unfortunatelly, you can check requirements here https://snapcamera.snapchat.com/download/
It requires Intel HD Graphics 4000 at least.
Thank you,
Pavel
I just ran into the same issue. I'm using AMD Radeon RX 5700 XT and Snapcam was running 2 weeks ago but now it has the same GPU not supported issue...
to fix watch this video..mine got fixed. able to use snap camera
https://www.youtube.com/watch?v=U5vUFQckvQU
hola, es que tengo el mismo problema, y mi pc es acer ASPIRE Z3770, por favor solucionenme el problema que lo nesecito para mis clases osino diganme que tipo de snap camera es combatible para instalarlo, muchas gracias
my stuff is all good but idk if my computer is supported
A MI ME SUCEDIO LO MISMO Y NO SE PORQUE TODAS MIS APLICACIONES ESTAN EN BUEN ESTADO Y ACTUALIZADAS,
MI PC ES open gl 4.1