The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • I hope you all love this
    • adskhalifa
    • February 16, 2021 04:26
    4 comments
  • Check out my new Account ;)
    • csilvaofficial
    • February 16, 2021 03:36
    2 comments
  • Someone stole my Len!
    • saraeduran
    • February 16, 2021 02:37
    2 comments
  • Blur and Bokeh
    • lizann.ibrahim
    • February 16, 2021 02:35
    2 comments
  • Blue eyes
    • csilvaofficial
    • February 15, 2021 17:55
    2 comments
  • Cloud and thunders
    • muhammad99sher
    • February 15, 2021 17:49
    1 comment
  • Unique Retro B&W Blur
    • yajanrjoshi
    • February 15, 2021 17:00
    2 comments
  • blue oramge + 3 button for photographs
    • i-ox
    • February 15, 2021 16:27
    2 comments
  • Shortcut to Toggle Preview in Material Editor
    • lisichka ggg
    • February 15, 2021 15:12
    1 comment
  • MP4 Volume Keeps Auto Resetting To 0
    • Permanently deleted user
    • February 15, 2021 16:01
    • Edited
    0 comments
  • Clones of perfect
    • good_gilr4569
    • February 15, 2021 14:21
    2 comments
  • Movie strip pink
    • good_gilr4569
    • February 15, 2021 14:20
    1 comment
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=fe32881913f14537a4b85031b250b2e0&metadata=01
    • rich.bxtches
    • February 15, 2021 11:51
    1 comment
  • Heart lock
    • Helena Bahdzel
    • February 15, 2021 11:48
    3 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=37d18dd3d8984beab5eae1706948c004&metadata=01
    • rich.bxtches
    • February 15, 2021 11:03
    2 comments
  • Wanasa "Fun Day"
    • Ahmed_amado
    • February 15, 2021 09:15
    2 comments
  • Sun Flare/Grain trending lens
    • yajanrjoshi
    • February 15, 2021 05:01
    2 comments
  • Black White
    • lashkrexpert
    • February 15, 2021 02:20
    7 comments
  • 90s baby
    • gracee.appiah
    • February 15, 2021 02:17
    6 comments
  • Moody Soul
    • lashkrexpert
    • February 15, 2021 02:12
    6 comments
  • New Lens - City Defender Game
    • Mike McCready
    • February 14, 2021 22:35
    2 comments
  • Public profile
    • Hamoka7
    • February 14, 2021 21:43
    1 comment
  • I can't even get started
    • Permanently deleted user
    • February 14, 2021 19:51
    11 comments
  • Music Category Lens
    • Maya Kiesel
    • February 14, 2021 19:40
    4 comments
  • New lens
    • Robbie242514
    • February 14, 2021 18:04
    • Edited
    7 comments
  • Spotify Life
    • yajanrjoshi
    • February 14, 2021 16:29
    7 comments
  • valentine Special
    • Permanently deleted user
    • February 14, 2021 15:57
    1 comment
  • New effects
    • karanpadhiar21
    • February 14, 2021 14:37
    • Edited
    3 comments
  • Streaks - 210k views!!!
    • lovepauler
    • February 14, 2021 09:35
    1 comment
  • NEW LENS
    • ardaberk05
    • February 14, 2021 09:00
    5 comments
  • «
  • ‹
  • 289
  • 290
  • 291
  • 292
  • 293
  • 294
  • 295
  • 296
  • 297
  • 298
  • 299
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It